The new data center expands Plum’s cloud communications platforms to power mission critical communications for clients.
New York, NY (PRWEB) December 17, 2014
Plum Voice, the leading independent interactive voice response (IVR) company announced the launch of a 4th data center located in Dallas, Texas. The new data center expands Plum’s cloud communications platforms with a focus on delivering high call quality, throughput, and security.
To support their rapid growth in the enterprise market, Plum Voice launched its 4th data center designed specifically to power mission critical communications. With this increased telecom and server capacity, enterprises can more readily scale their automated call centers or communications enabled business processes, while benefiting from greater disaster recovery and business continuity capabilities.
"We believe in staying ahead of demand rather than catching up so as to never put customer call quality at risk. Our continuous investment in our infrastructure demonstrates our commitment to providing non-stop cloud services to the businesses that rely on our platforms," said Plum CEO Andy Kuan.
To ensure the highest level of security, Plum implements and controls its infrastructure to enact physical and technical safeguards to protect the confidentiality and integrity of data transmissions. All infrastructure regions are designed, built, and regularly audited to meet rigorous compliance standards, including ISO 2700, SOC 2, and PCI DSS Level 1.
Call Quality and Telecom Options
Through their extensive carrier partnerships, Plum ensures the highest call quality and connection rates to deliver positive caller experiences and improve the accuracy of speech recognition. Plum supports SIP trucking and native SIP termination as well as high quality PSTN and toll free connectivity with local numbers in 85 counties. Businesses can either bring their own telecom or choose a service that includes telecom with a 100% uptime guarantee.
Plum Voice has over a decade of experience in providing industry-leading cloud communications platforms that have successfully processed billions of calls. Plum’s hosted platform options include:
Plum DEV, a VoiceXML development environment that gives businesses direct access to the core Plum IVR and SMS technology along with SOAP and REST APIs for easy portability and quick integration with existing web infrastructure.
Plum Fuse, an intuitive development life cycle management tool that simplifies the development and management of voice applications. With Fuse, businesses can develop applications without writing code, learning a new programming language or setting up infrastructure.
About Plum Voice:
Plum Voice is the leading independent interactive voice response (IVR) provider, equipping any sized company with everything needed to create and manage superior automated communications. Plum gives businesses more control over their customer-facing communications by moving IVR outside the call center, while providing all the tools needed to develop, measure and improve voice applications for great caller experiences, improved contact center ROI and lower overall customer service costs.
Learn more and sign up for free access to Plum’s platforms at http://www.plumvoice.com.