LiveOps Launches New Social Learning Ecosystem for Independent Agents

Share Article

LiveOps University 2.0 Offers Community Building for the At-Home Agent Workforce

"LiveOps University 2.0 offers agents the benefits of an award-winning distance learning platform combined with interactive and immersive social learning.” - Vasili Triant, CEO, LiveOps

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the launch of its new social learning ecosystem, LiveOps University 2.0, to support the unique needs of the company’s community of 20,000 independent, at-home agents. This new learning resource aims to further empower agents to offer the highest-quality customer experiences to LiveOps’ clients by fostering the development of knowledge and skills in customer service through peer-to-peer, social and distance learning.

LiveOps University 2.0 offers independent agents new opportunities to showcase their expertise and build on their existing certifications, as well as further enhance their knowledge and productivity through peer-to-peer engagement. The online learning portal enables independent agents to acquire new skills and knowledge while participating in LiveOps’ award-winning situational eLearning. It also provides access to a social community offering forums, blogs and gamification elements for an improved and interactive learning experience.

“The ability to work from home, set your own schedule and be your own boss is what motivates many people to become LiveOps independent agents,” said Vasili Triant, CEO of LiveOps. “However, even in customer service, the experience of working at home can be a bit isolating. LiveOps University 2.0 offers agents the benefits of an award-winning distance learning platform combined with interactive and immersive social learning.”

LiveOps University 2.0 underscores LiveOps’ dedication to its fast-growing independent agent community as a part of the company’s recently launched agent recruitment platform. Focusing on the specific needs, interests and skill sets of independent agents, the new platform offers a state-of-the-art agent website and application system created to help candidates target work opportunities that align with their interests, answer their questions and share personal experiences of actual agents.

LiveOps University 2.0 is now available to LiveOps independent agents. To learn more about work opportunities and becoming a LiveOps independent agent, visit http://join.liveops.com/.

About LiveOps
LiveOps is the global leader in cloud contact center and customer service solutions. More than 400 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.

Share article on socal media or email:

View article via:

Pdf Print

Contact Author

Allyson Scott
LiveOps
+1 4087270351
Email >
@LiveOps
Follow >
LiveOps
Like >