Automated Voice & Data Solutions™ (AVDS) partners with TantaComm™ to deliver world-class Workforce Optimization solutions to Contact Centers

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AVDS continues to add to its portfolio of solutions with innovative technology

This partnership with TantaComm will allow AVDS to deliver world-class WFO solutions based on our customer’s specific requirements

Today’s consumer is more empowered than ever before. To attract customers and nurture loyalty, contact center solutions should be focused on the customer experience, be flexible and easily integrated with other platforms to be cost-effective and remain relevant to rapidly changing technology.

“AVDS has offered all-in-one contact center communication solutions for over two decades. Today, we are pleased to officially announce our partnership with TantaComm, one of the leading Workforce Optimization (WFO) providers in the Contact Center business. This partnership with TantaComm will allow AVDS to deliver world-class WFO solutions based on our customer’s specific requirements,” said Sharon Moon, President of AVDS.

“We’re proud to announce our partnership with AVDS, who have been offering world-class contact center solutions and support to their customers for more than twenty years. The combination of TantaComm’s highly-proven, extremely-reliable, affordable WFO solutions for contact centers ranging from 20 to 20,000 agents - available both on-premise or in the cloud - combined with AVDS’s contact center expertise, make for a very compelling offer to the marketplace," said Lou Buth, Senior Director of Partner Business Development at TantaComm.

About AVDS
AVDS is a leading provider of innovative communications solutions that deliver measurable results across all industries. Founded in 1992 by Sharon Moon, AVDS was an early adopter of software-based telecommunications solutions and first partnered with Interactive Intelligence™ in 1998. AVDS has customers in North America, Europe and Australia and is recognized by several organizations, including Inc. Magazine, Houston Business Journal, Woman’s Chamber of Commerce of Texas, and DiversityBusiness.com. For more information, visit http://www.avds.com

Contact: Lana Bishop
AVDS
Marketing Manager
713.403.2142
Lana.bishop(at)avds(dot)com

About TantaComm
TantaComm is a global innovator in Workforce Optimization (WFO) solutions. Many of the world’s largest contact centers, inside sales teams and technology providers have relied on TantaComm to help them deliver great customer experiences and meet regulatory compliance for over 20 years. Reliable and practical solutions with flexible delivery models that meet client needs for implementation, technical design, budget requirements and superior customer support are what set TantaComm apart. For more information, visit http://www.tantacomm.com.

Contact: Danielle Rivera
TantaComm Marketing
608.826.5131
DRivera(at)tantacomm(dot)com

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Lana Bishop
@AVDSolutions
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Automated Voice & Data Solutions 1.800.308.6423

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