IBTS Awarded Role in HUD’s Manufactured Home Dispute Resolution Program

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Through the program, IBTS will enable citizens to exercise their rights related to manufactured home quality issues.

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We are pleased to work on this project, which supports our mission to deliver quality services that meet the challenges of governance while enhancing public safety, economic vitality, and general welfare.

The Institute for Building Technology and Safety (IBTS) is proud to announce our role in HUD’s Manufactured Home Dispute Resolution Program. On October 7, 2014, IBTS participated in the official kickoff of this contract.

IBTS, as the principal subcontractor to the Savan Group, LLC, will support a federal dispute resolution program for HUD’s Office of Manufactured Housing. IBTS was selected for this project based on our relationship with HUD and our 35 years of experience providing quality control and assurance to HUD and other federal agencies.

“We are pleased to work with the Savan Group and HUD on this project, which supports our mission to deliver quality services that meet the challenges of governance at the federal, state, and local levels while enhancing public safety, economic vitality, and general welfare,” said Jason McJury, Director of Federal Services at IBTS.

Since 2008, the Manufactured Home Dispute Resolution Program has been available to provide timely resolution of disputes between manufacturers, retailers, and installers of manufactured homes regarding responsibility. Based on this resolution process, HUD will issue appropriate orders for the correction or repair of defects in manufactured homes on behalf of homeowners.

The work to be performed involves marketing and dissemination of information regarding the program, case intake and tracking, and mediation and arbitration of disputes. IBTS Professional Engineer Aashish Shahani will serve as the Project Manager for this effort and will work with an internal and external team of professionals and subject matter experts to implement these important regulations.

IBTS is a 501(c)(3) non-profit organization committed to helping communities through quality services that reduce risk, enhance public safety, and improve quality of life. IBTS is headquartered in Ashburn, Virginia with branch offices across the country. IBTS’s work is guided by a Board of Directors made up of government officials appointed by five of the most highly respected, grassroots, state and local governmental associations, including the Council of State Governments (CSG), International City/County Management Association (ICMA), National Association of Counties (NACo), National Governors Association Center for Best Practices (NGA Center), and National League of Cities (NLC).

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Michelle Waddle
Institute for Building Technology and Safety
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