Qmatic Corporation Deploys Advanced Customer Service System for City of Glendale

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Permit Services division implements plan to revolutionize queuing solution

City of Glendale California Improve Customer Experience
With Qmatic’s advanced technology and CFM expertise, our solutions give precious time back to government entities and their constituents

Qmatic Corporation, the world leader in queuing and Customer Flow Management (CFM) solutions, has installed a modernized customer service system for the City of Glendale, California’s Permit Services Center (PSC). The implementation of Orchestra, Qmatic’s Enterprise Solution, along with customized voice announcements, multiple displays and state-of-the-art printers and components showcases the Community Development Department’s (CDD) ongoing commitment to provide excellent customer service within a flexible and innovative, technology-driven system.

The City of Glendale turned to Qmatic in large part due to the company’s advanced products and IT support. The implementation also allows the city’s residents to schedule their next visit to the PSC using a personal computer, tablet or smart phone. Through the use of Qmatic’s CFM solution, scheduling an appointment online is quick and easy as illustrated in this short “How-To” video. The city required a robust and intuitive CFM system as the PSC department offers a multitude of services including business registrations, contractor licensing, planning, zoning and more. “We recognized an immediate increase in customer satisfaction after we deployed the Qmatic solution. Our customers now have the convenience of remotely checking in or making an appointment that results in shorter wait times and a better overall experience.” said a representative at the City of Glendale, California’s Permit Services Center.

The Permit Services Center needed a modern CFM solution that could handle the vast array of services Qmatic provides, as well as help their staff understand, analyze and control the customer flow on a monthly, weekly and daily basis. The Qmatic Enterprise Solution met all of these requirements.

“With Qmatic’s advanced technology and CFM expertise, our solutions give precious time back to government entities and their constituents,” said Thomas Sareyko, CEO of Qmatic’s United States and Canada subsidiaries. “We’re thrilled with the state-of-the-art and streamlined service integration at the City of Glendale.”

About Qmatic:

Qmatic leads the way in maximizing face-to-face customer touch point opportunities. Qmatic’s solutions integrate the virtual/on-line and the real world, to help generate a seamless customer experience. With leading positions in Finance, Retail, Healthcare and Government sectors, Qmatic offers a global footprint, operating in over 120 countries through subsidiaries and partner network.

About The Community Development Department:

The Community Development Department (CDD) works to maintain and improve the high standard of living for which the City of Glendale is known. Their goal is to continuously enhance the character of the City through coordinated programs and streamlined procedures, ensuring that all development is done in a predictable and consistent manner and that the quality and character that Glendale residents expect from their neighborhoods is realized.

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Mike Stein
Qmatic Corp.
+1 (770) 817-4280
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