Employee Assistance Program Services in the US Industry Market Research Report Now Available from IBISWorld

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Over the next five years the Employee Assistance Program Services industry will exhibit robust growth, as many EAP providers will focus on bolstering employee utilization rates; as a result, industry operators will focus on effectively communicating the availability of services to employees and overcoming stigmas related to employees' seeking help for mental health disorders. For these reasons, industry research firm IBISWorld has updated a report on the Employee Assistance Program Services industry in its growing industry report collection.

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Over the past twenty years, the number of businesses that have employee assistance programs (EAPs) has more than doubled. According to a 2014 Employee Benefits report from the Society for Human Resource Management (SHRM), 74.0% of businesses currently offer EAP services. In particular, many businesses have rapidly adopted EAP services to help lower costs. For example, according to data from the Employee Assistance Trade Association (EASNA), mental health disorders and substance abuse problems have been prevalent among working age individuals, with 25.0% of adults having a diagnosable mental disorder. In addition, 20.0% of adults have an alcohol abuse problem and 12.0% have either a drug or other substance abuse problem. Overall, employees that have untreated mental health issues and substance abuse problems can add to costs for employers, such as costs related to employee absenteeism, limited productivity, high turnover and more disability claims.

The adoption of EAPs has been further exacerbated by a high return on investment (ROI) for businesses that have EAPs, with ROIs between $3.0 and $10.0 for every dollar spent on EAPs on average, according to data from EASNA. According to IBISWorld Industry Analyst Sarah Turk, “As healthcare reform has required many businesses to offer employer-mandated health insurance, many businesses have looked toward cost effective employee benefits, including industry services, thus causing revenue for the Employee Assistance Program Services industry to rise 9.5% in 2014.” During the five years to 2014, industry revenue is expected to grow at an annualized rate of 5.6% to $4.5 billion. Profit is anticipated to increase from 3.9% of industry revenue in 2009 to 5.3% in 2014, due to many businesses expanding their use of EAP services to include family and marital counseling, crisis planning, preretirement planning and other services.

“Over the next five years, many EAP providers will focus on bolstering employee utilization rates,” says Turk. For example, according to Towers Watson, while 85.0% of employers offered stress management services, only 5.0% of employees used this service. As a result, industry operators will focus on effectively communicating the availability of services to employees and overcoming stigmas related to employees' seeking help for mental health disorders.

For more information, visit IBISWorld’s Employee Assistance Program Services in the US industry report page.

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IBISWorld industry Report Key Topics

The Employee Assistance Program Services industry provides support for family, financial, career and legal issues through an employee's benefits package. Industry operators provide a variety of services, including health coaching, nutrition and naturopathic advice. Employee assistance programs are often referred to as EAPs.

Industry Performance
Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle
Products & Markets
Supply Chain
Products & Services
Major Markets
Globalization & Trade
Business Locations
Competitive Landscape
Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Barriers to Entry
Major Companies
Operating Conditions
Capital Intensity
Key Statistics
Industry Data
Annual Change
Key Ratios

About IBISWorld Inc.
Recognized as the nation’s most trusted independent source of industry and market research, IBISWorld offers a comprehensive database of unique information and analysis on every US industry. With an extensive online portfolio, valued for its depth and scope, the company equips clients with the insight necessary to make better business decisions. Headquartered in Los Angeles, IBISWorld serves a range of business, professional service and government organizations through more than 10 locations worldwide. For more information, visit http://www.ibisworld.com or call 1-800-330-3772.

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Gavin Smith
IBISWorld
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