Chargebacks911 Hires Michael Caruana as New Vice President of Business Development

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Chargebacks911 announces the hire of Michael Caruana as Vice President of Business Development.

Chargebacks911 announces the hire of Michael Caruana as Vice President of Business Development.

We are very happy to have Mike join us; his 20 years’ experience with MasterCard, ReD and SilverTail fits perfectly into our business model.

Chargebacks911, a leading chargeback prevention and mitigation firm specializing in comprehensive risk management for e-commerce payment processing merchants, processors and acquiring banks has hired Michael Caruana as Vice President of Business Development who will run CB911’s New York office. Caruana’s impressive background with branding will help spearheaded sales for Chargebacks911, and make its services available to a number of verticals that to date it had not focused upon.

“We are very happy to have Mike join us; his 20 years’ experience with MasterCard, ReD and SilverTail fits perfectly into our business model,” stated Chargebacks911 COO Monica Eaton-Cardone. “His tenure and experience in this space is a valuable asset to the team and will allow us to expand in 2015 into a number of very deep verticals.”

Fraud, both in concept and in legal terms, is an act of deceit and misrepresentation that affects millions of people each year. Many fraud cases are never reported and therefore hard to track, but the expansion of technology and electronic commerce has paved new paths for fraudsters to reach victims. New channels of e-commerce are creating even more opportunity for fraud, a fact which means that merchants must realize that evolving technology in payment processing creates more of a risk to their business’s reputation and revenue, both top and bottom lines.

E-commerce has dramatically expanded, creating a shift from in-store purchases to digital and online sales. With that increase in online transactions and sales, new opportunities for fraudulent activity are slated to increase. The issue with this rise in ecommerce culture is that there is no “dynamic” plan implemented that can keep pace with the accelerated growth trends to handle and maintain security for the consumer nor the merchant. Chargebacks911 has implemented solutions specifically designed to target and help strategically reduce the effects of digital fraud in a region of the ecommerce marketplace that demands consistent, real time attention and a focus to which most merchants’ core competency and culture are not well suited.

Caruana’s experience is seasoned with various components of the payment processing industry with background as Vice President of Sales at Retail Decisions (ReD) and Vice President of Retail Markets at MasterCard. Caruana joins Chargebacks911 with the goal to deploy and implement the company’s innovative, comprehensive risk management tools, strategies and services in an effort to alleviate card-not-present fraud. Chargebacks911 is equipped to tactically prevent and mitigate the ever-growing trend of fraud in the payment industry.

“Given the dramatic year over year growth in card-not-present fraud, we’re excited to continue to lead the industry with strategies designed to help isolate and diminish fraud, particularly friendly fraud,” said Caruana.

Chargebacks911 recently published a study highlighting chargeback statistics online as an interactive map with rankings of the top 250 U.S. cities. For additional details on the study or to arrange an interview with Monica Eaton-Cardone, contact JoTo PR at 888-202-4614, extension 802.

To learn more about Chargebacks911 and its dispute mitigation and risk management services, visit

About Global Risk Technologies and Chargebacks911:

Global Risk Technologies is most known for its role in payment processing solutions that cater to each side of the value chain. The firm is headquartered in Tampa Bay, Florida, with offices in New York, Ireland and Atlanta with approximately 350 employees worldwide and currently manage over $150MM in transactions each month, with clients located globally.

Chargebacks911 is a division of Global Risk Technologies, and was developed specifically for merchants to offer immediate aid through proprietary technology and provide the necessary function that gives merchants the freedom to focus on their core competency and optimize their in-house skill set. Chargebacks911 focuses on chargeback prevention, chargeback mitigation and active risk management tools, strategies and services. They specialize in servicing Internet merchants and acquiring banks, offering dispute response solutions and deep, relevant analytics. Chargebacks911 works with their client base to help them keep dispute rates down and retain their ability to accept credit cards. For more information, visit

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Karla Jo Helms
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