EL SEGUNDO, CA (PRWEB) December 22, 2014
SmartAction announced today that TMC, a global, integrated media company, has named SmartAction’s Intelligent Voice Automation (IVA) Solution as a 2015 CUSTOMER Product of the Year Award winner.
SmartAction’s IVA solution is the product of 10 years of research and development. Through the use of artificial intelligence, IVA is changing the way companies and callers view voice self-service. Unlike legacy IVR systems, IVA goes beyond seeking out keywords and is able to comprehend natural, conversational language, allowing for it to reason and act in a purposeful way. Tom Lewis, CEO, SmartAction, had this to say: “IVA is not your father’s IVR, and here at SmartAction, we are continually improving the customer experience through our research and development efforts. We are thrilled that TMC has recognized our organization and IVA for being at the forefront of this industry by honoring us with this award for the 4th time.”
The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for medium to large businesses. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. To learn more about SmartAction, visit http://www.smartaction.ai.
About TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.
For more information about TMC, visit http://www.tmcnet.com.
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