Abdu Breast Center Named ‘Guardian of Excellence’

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Award recognizes Joanie Abdu Comprehensive Breast Care Center for maintaining 99% patient satisfaction.

Guardian of Excellence; Joanie Abdu; Mercy Health Youngstown; Humility of Mary Health; St. Elizabeth; St. E's

Mercy Health leaders and staff accept the Guardian of Excellence Award in the Joanie Abdu Comprehensive Breast Care Center.

This award is significant because it represents the voice of our patrons – the women of our valley – and quantifies their degree of satisfaction with our service. I don’t believe there can be higher praise than this

The Joanie Abdu Comprehensive Breast Care Center, Mercy Health Youngstown, earned the prestigious Guardian of Excellence Award from Press Ganey Associates Inc. for 2014.

This is the second consecutive year the Joanie Abdu Comprehensive Breast Care Center received the nationally recognized symbol of achievement in healthcare. The Guardian of Excellence Award honors facilities that consistently perform in the top 5% for patient satisfaction among all Press Ganey clients.

“The consistent results of our patient satisfaction survey validates the dedication, compassion and skill of both our technical and office staff,” says Juli Dulay, manager of the Joanie Abdu Comprehensive Breast Care Center. “As we have maintained 99% patient satisfaction since we began tracking this measure in April of 2012, it assures that we are not only meeting, but exceeding our patients’ expectations.”

Press Ganey assesses patient satisfaction in several areas, Dulay explains, including registration, wait times, helpfulness and skill of the staff, staff explanations for procedures and staff response to patients’ concerns.

“This award is significant because it represents the voice of our patrons – the women of our valley – and quantifies their degree of satisfaction with our service. I don’t believe there can be higher praise than this.”

“Our goal is to always provide the best care possible to each and every one of our patients and their families,” says Don Koenig, executive vice president and chief operating officer, Mercy Health Youngstown. “This award acknowledges that we continue to achieve that goal, providing the best medical care delivered with the understanding, compassion and personalized attention that meets the individualized needs of our patients.”

“Being that the Joanie Abdu Comprehensive Breast Care Center opened just three years ago,” Koenig continues, “we are especially happy to have received this designation two years in a row. It shows that we are fulfilling our mission to provide the best, comprehensive diagnostic breast services available anywhere to the residents of the Mahoning and Shenango valleys, and to make those services available to anyone who needs them regardless of their ability to pay.”

Press Ganey is the nation’s leading health care performance improvement company and partners with more than 11,000 health care facilities, including more than half of all hospitals in the United States, to improve the patient experience.

"We are proud to partner with the Joanie Abdu Comprehensive Breast Care Center,” said Patrick T. Ryan, CEO of Press Ganey. “The award is a testament to the organization’s commitment to deliver more patient-centered care. By achieving and sustaining this level of excellence, the Joanie Abdu Comprehensive Breast Care Center is benefiting patients and helping advance the quality of health care.”

The Joanie Abdu Comprehensive Breast Care Center provides comprehensive diagnostic breast services using the most advanced technologies available including 3-D digital mammography, breast-specific ultrasound, breast-specific MRI, molecular breast imaging and image-guided core breast biopsy.

PHOTO CAPTION:
Mercy Health leaders and staff accept the Guardian of Excellence Award in the Joanie Abdu Comprehensive Breast Care Center. From left: Roberta Quinn, lead breast imaging specialist; Dr. Rashid Abdu; Joyce Bickley, access specialist; Robert Shroder, president, Mercy Health Youngstown; Juli Dulay, manager, Joanie Abdu Comprehensive Breast Care Center; and Don Koenig, executive vice president and COO, Mercy Health Youngstown.

About Mercy Health Youngstown
Mercy Health Youngstown is an integrated health system in the Mahoning Valley, which encompasses the Youngstown/Warren metropolitan area – Mahoning, Trumbull and Columbiana counties in Ohio. It is part of Mercy Health, which is headquartered in Cincinnati and is the largest health system in Ohio and one of the largest Catholic health systems in the United States. Mercy Health Youngstown provides a full spectrum of health care services – acute inpatient and trauma, outpatient and ambulatory, rehabilitation, behavioral, emergency and urgent care, primary care physicians in patient-centered medical homes, specialist physician care, home health, home medical equipment, long-term care and hospice care, as well as Mercy Health Foundation. Learn more at http://www.mercy.com/Youngstown.

Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including more than 50% of all U.S. hospitals. For more information, visit http://www.pressganey.com.

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Maraline Kubik