Swiss Post Solutions Closes 2014 with Landmark Achievements on Multiple Performance Factors

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Swiss Post Solutions (SPS), a leading provider of business process outsourcing and digitization solutions, announced record-breaking growth fueled by substantial new wins, and the achievement of notable results for its strategic corporate initiatives in 2014.

SPS confirmed that the year’s new deals and contract extensions have yielded an increase of 20% in total contract revenue over the prior year for the company’s North American division.

SPS experienced distinct penetration within its core industries this year, marked by a sizeable increase in Document Process Outsourcing solutions. According to SPS, the market for outsourcing has responded positively to the company’s services and value proposition, as evidenced by the new client relationships and important contract expansions.

SPS’ commitment to its vision and mission was also demonstrated through several accomplishments over the past year:

  • Increasing Customer Satisfaction: SPS announced impressive results from the company’s annual customer satisfaction survey. The outcomes showed client loyalty scores of over 95%, a key indicator of overall satisfaction, and outperformed all categories from the previous year by multiple percentage points.
  • Strengthening Employee Recognition and Satisfaction: SPS reported success with its employee initiatives in 2014, including the enhancement of its tenure program which recognized nearly 250 employees, and the Leadership for Growth program, which provided training to over 1,000 team members nationwide. The company’s employee satisfaction survey also showed positive gains in work environment and overall commitment to SPS’ core values.
  • Expanding National Footprint: SPS continued to broaden its footprint by providing nationwide solutions to its clients. Specifically, the company supported multiple-city client implementations with two prominent international law firms.
  • Acquiring Additional Strategic Talent: Throughout the course of the year, SPS hired several new senior team members and key executives, including John Chestnut, VP of Solutions & Services, Tim Seely, Client Director and Saul Strugatch, Client Director, to support the growth of the company and to further develop innovative solutions.

“The strength of our well-rounded performance in 2014 demonstrates that putting clients first, and hiring and retaining talent, are instrumental in building the foundation for success. We are extremely pleased and optimistic in SPS’ ability to deliver comprehensive solutions that help our customers solve their business challenges today and into the future,” said Dan Moscatiello, CEO of SPS North America.

About SPS

Swiss Post Solutions (SPS) is a leading outsourcing provider of solutions for paper-based business processes and innovative services in document management. SPS' 6,800 employees support business clients in the areas of insurance, banking, higher education, telecommunications, media, retail, energy supply and travel & transportation in the digital transformation. Part of the Swiss Post group, SPS is headquartered in Zurich and Berne (Switzerland) with an active presence in all important international economic regions.

Swiss Post Solutions (SPS) North America (NA) offers a comprehensive suite of business process outsourcing solutions and document management services including the transformation of key business applications from paper to digital documents enabling improved workflow and driving enhanced efficiencies. In the field of outsourced office services, SPS NA provides mailroom management, managed print services, reprographic services, IT helpdesk support, front office and reception services. Headquartered in New York City, SPS NA has offices in Los Angeles, San Francisco, Chicago, Washington DC and Toronto, and operates secure document processing centers in Long Island City and Toronto.

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Janet Tarzia