"Visterra Credit Union's Interactive Teller Machines are the best of both worlds with technology to handle the transaction and people to build the relationship," said Janet DuHaime, SVP/COO of Visterra Credit Union.
Moreno Valley, CA (PRWEB) July 15, 2014
In a ribbon cutting at their Main branch in Moreno Valley on Friday, July 11, 2014 Visterra Credit Union introduced the future of banking with the rollout of their new Interactive Teller Machines (ITMs).
The ITMs enables a live teller to take remote control of the kiosk while engaging members over two way video. Members are able to conduct up to 95% of typical teller transactions while face-to-face with one of their tellers, receiving personal assistance every step of the way - capabilities that go far beyond what can be done at a traditional ATM. “They’re the best of both worlds with technology to handle the transaction and people to build the relationship,” said Janet DuHaime, SVP/Chief Operating Officer of Visterra Credit Union.
By utilizing the ITMs, Visterra Credit Union has taken an interest in personal safety for both their members and their staff. Once all the branch transformations have occurred, tellers will be located in a remote, centralized location, creating a discouragement to potential robbers as the tellers will not physically be handling cash. The Interactive Tellers will also allow Visterra to extend their lobby teller service hours, another benefit for their membership.
“We are the first in Southern California to utilize the ITMs,” said Karen Ayers, Marketing Manager at Visterra. “We have eight at our main branch in Moreno Valley and we will have a total of 15 deployed to all Visterra branches by mid-2015 – the future of banking has arrived.”
Visterra CU is a full-service, not-for-profit-cooperative financial institution headquartered in Moreno Valley. With assets of about $350,000,000 and over 33,000 members, Visterra CU has over 55 years of sustained growth and success. Members enjoy surcharge free access to over 30,000 ATMs across the country as well as a complement of products and services expected of a major financial institution.
Information regarding Visterra Credit Union’s accounts and services can be obtained by accessing their website at http://www.visterracu.org.