iService Gets New Marketing Automation Features

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One-to-One, Inc. has launched enhancements to its iService Customer Interaction solution that provide end-to-end marketing automation capabilities. The enhancements build on the iCentives Email Marketing module to provide a complete platform for integrated marketing automation.


One-to-One, Inc. announced today that enhancements have been deployed for the iService Customer Interaction solution that make it easy to automate online marketing campaigns. The features extend the capabilities of the iCentives email marketing module within iService to provide insight and automate follow up actions on outbound email campaigns.

"We've been delivering a solid permission marketing platform for nearly 15 years, but these new enhancements take marketing automation to a new level," said Scott Whitsitt, Founder and CEO of One-to-One "The email and contact management capabilities of iService are now combined with outbound marketing campaigns to create a very powerful set of marketing automation capabilities. It's almost like having a virtual sales and marketing team working for you in the background."

When recipients take actions, such as viewing messages or clicking on links, these details are captured in the iService database and are available to drive follow up actions. People that check out a specific offer can be automatically added to a campaign that matches their interests. The actions and behavior of customers and prospects are now easily viewed by your staff, and can be leveraged to take virtually any action that the iService system supports.

The iService customer interaction solution includes:

  •     iService Contact Management to manage customer details
  •     iService Email Response Management to ensure prompt and accurate responses to customer inquiries
  •     iService Knowledge Management for web self-service
  •     iService Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
  •     iCentives® Marketing for powerful permission-based email marketing
  •     iService Forms Integration to extend functionality and integrate with corporate web sites
  •     iService Live Chat to connect agents with web site visitors

About One-to-One
One-to-One is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService connects customers with agents via live chat or messaging, captures a complete history of every interaction, provides a powerful self-help web site, and includes integrated marketing automation capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model, and can be easily integrated with your existing web site or operational systems.

Formed in 1997, One-to-One is a veteran in the customer interaction industry. Located in Champaign, Illinois, One-to-One can be reached at 217.398.MAIL (6245) or on the Web at and

iService, iCentives, the One-to-One logo, and the name One-to-One are registered trademarks of One-to-One, Inc.

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Joe Nuval

Scott Whitsitt
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