FirstLab Announces Release of New Online Test Scheduling and Result Reporting System FirstRequest

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New product FirstRequest is released making the entire scheduling process more efficient and much easier to manage.

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“Our FirstRequest system will significantly streamline the scheduling process, which will allow our clients to to focus on other priorities.”

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FirstLab, the recognized industry leader in compliance and safety management services, is pleased to announce the release of their new Online Test Ordering System “FirstRequest”! FirstLab is known as the leader in compliance services due to its customer service and cutting edge software solutions. FirstRequest makes the entire scheduling, collection and physical exam process more efficient and easier to manage with faster access, more intuitive navigation and simplified workflow solutions. The FirstRequest system now eliminates costly errors in the drug and alcohol testing and medical exam process, speeding up the turnaround time for our clients in a far more efficient way.

As the leading International Third Party Administrator of drug and alcohol testing and employer service programs in the industry, FirstLab understands that credentialing employees can be frustrating, time-consuming, and difficult to manage. FirstLab now offers a comprehensive management program with online scheduling and result reporting. Our FirstRequest system makes the entire process more efficient and much easier to manage. Clients have access to a vast network of clinics and can schedule Drug Tests, Titers, Vaccines, X-Rays, and Physicals, along with a variety of other medical tests, electronically. FirstRequest’s revolutionary system simplifies the drug/alcohol collection and medical exam process by incorporating an innovative new form with FirstLab’s online application! This online process is fast, efficient and paperless. This new functionality allows our clients to schedule any test through our FirstRequest system at the over 5,000 Quest and LabCorp Patient Service Centers nationwide without a doctor's prescription. Significantly reducing costs of such tests by up to 50% and offering thousands of locations to choose from. Once you complete the scheduling process, easily monitor results with a consolidated digital record.

FirstRequest allows the employer to submit a specific test request and then track the completion of that service with status updates. By using FirstRequest the employer will eliminate the need for time consuming phone calls or faxing between the clinic or FirstLab, and all in a paperless environment.

What does this mean for our clients?
•FirstLab clients can now use our proprietary FirstRequest scheduling system to electronically schedule and track tests at all LabCorp & Quest Patient Service Centers and select Quest Preferred Providers nationwide
•Turnaround times for authorization codes on Drug Tests ordered at Quest and Quest Preferred Providers are instant
•This is another major step for FirstLab in providing the fastest and most efficient Drug/Alcohol & Medical Test Scheduling platform in the Industry
•Every document is transmitted electronically back to FirstLab’s FirstRequest system, eliminating delays caused by illegible faxed or scanned copies

“With 25 years of experience in the industry, FirstLab has seen the evolution of TPA services and has met each challenge proactively by implementing innovative solutions. I am confident that we can continue to meet those challenges successfully,” said Chris Roames, FirstLab’s Sr. Vice President and Chief Sales & Marketing Officer. “We are focused on developing intelligent ways to make the credentialing and testing process more efficient and user friendly for our clients. Our FirstRequest system will significantly streamline the scheduling process, which will allow our clients to focus on other priorities.”

FirstLab is proud to reach the spectacular milestone of 25 years of excellence... and counting! Founded in 1989, FirstLab is now the largest, private Third party Administrator of drug and alcohol testing programs in the country. We are known for our regulatory, legal and technical expertise in substance abuse testing, policies and procedures. We believe our success is a testament to our legacy of progressive results-driven thinking. Our executive team consists of leading experts in regulatory compliance and scientific innovation. They are also champions of customer service, ensuring that our clients have exhaustive, up-to-the minute information on the latest changes to policies, procedures and best practices. FirstLab’s distinguished medical team leads the healthcare industry with ongoing thought leadership and innovation. The depth and breadth of their collective experience is unrivaled. They are keynote speakers and presenters at industry conferences, and published authorities in their field. We take our promise to be “First in Quality, First in Service” very seriously. Learn more at

Bernadette Coffey
Executive Administrative Assistant
800.732.3784 Ext. 5519
bcoffey(at)firstlab(dot)com / info(at)firstlab(dot)com

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