Rockville, MD (PRWEB) January 06, 2015 -- 3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, today announced it has continued to score high marks in 13 customer satisfaction categories in DMG Consulting LLC’s annual 2014-2015 Cloud-Based Contact Center Infrastructure Market Report.
Among the categories highlighted in the DMG Consulting survey, 3CLogic led in:
• System Flexibility
• Outbound Features and Functionality
• Tied for First in Scalability
• Tied for First in Blended (Inbound/Outbound) Capabilities
The company also went on to tie for the top spot for Overall Vendor Satisfaction, ranking:
• First in Professional Services
• First in Service and Support
• Tied for First in Training
• Tied for first in Implementation
3CLogic also ranked in the top three for ease of integration, agent interface, Interactive Voice Response (IVR), platform reliability and dependability, and business continuity/disaster recovery.
As the contact center industry continues to see rapid adoption of cloud-based solutions, the demand for multichannel communications platforms has also been on the rise. In addition to enhanced contact center features and capabilities, including IVR, ACD, Predictive Dialing, etc., businesses are increasingly seeking the ability to unify their various data management systems such as CRM, WFM and Ticketing, to gain a complete view into the needs of their customers and forecast accordingly.
“The future of contact centers is in the cloud,” says Donna Fluss, president of DMG Consulting LLC. “Public and private institutions of all sizes are looking to cloud-based contact center solutions to help them achieve their business goals.”
“To be ranked so highly by our customers for the second-year running is a great feeling,” states Raj Sharma, President & CEO of 3CLogic. “It helps to justify the strength of our solution and confirms our status as one of the leading cloud contact center providers.”
Donna Fluss and DMG Consulting LLC have been analyzing the cloud-based contact center ACD market since 2008. DMG’s 2014-2015 Cloud-Based Contact Center Infrastructure Report, which includes market trends and challenges, detailed functional comparisons, pricing, and company overviews of leading providers can be accessed here.
About 3CLogic
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. For more information, please visit http://www.3clogic.com or http://blog.3clogic.com/.
Carmen Harris, For 3CLogic, http://www.3clogic.com, 919.246.7376, [email protected]
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