We are dedicated to remaining on the leading edge in technology innovation and helping customers realize the real value of workforce optimization's ability to do more with less. - Ray Naeini, Chairman and CEO
Plano, Texas (PRWEB) January 06, 2015
OnviSource today announced that Ventana Research, a leading benchmark research and business advisory services firm, has recognized and ranked OnviSource as a “Hot Vendor” in their “2015 Workforce Optimization Value Index Report.” The distinction emphasizes OnviSource’s commitment and progress in pioneering and deploying technologies, solutions and best practices that directly benefit customer service, contact centers, back office functions and the entire enterprise.
The company received a “Hot Vendor” designation from Ventana Research based on the company’s technology leadership in the workforce optimization segment, and wide range of support for types of mobile devices and access to the most capabilities and information, as well as the top-ranking vendor for both manageability and reliability. This recognition reinforces the company’s commitment to the customer experience and innovation in enterprise workforce optimization (WFO) markets.
“Earning this recognition is an honor that highlights what we strive to achieve as trusted partners committed to our customers success,” said Ray Naeini, Chairman and CEO of OnviSource. “OnviSource is dedicated to remaining on the leading edge in technology innovation and helping customers realize the real value of workforce optimization and the ability to do more with less. This includes optimizing the workforce, automating processes and unifying the dispersed operations throughout the contact centers and enterprises. This enables businesses to make faster and more knowledgeable decisions that enhance the customer experience and overall enterprise performance.”
“OnviSource continues to demonstrate excellence in product innovation, enhancing customer value, while also reinforcing its role in the WFO market,” commented Mark Smith, CEO and Chief Research Officer, Ventana Research. “With its strong value proposition and providing enterprise wide solutions to customers, OnviSource is well-equipped to capitalize on the growing demand for workforce optimization and analytics in the industry.”
About Ventana Research
Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana OnDemand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. We deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk.
OnviSource enables companies to cost-effectively optimize, automate and unify their customer interactions, business transactions and processes for their contact centers, back offices and IT organizations through software products, cloud services or outsourcing solutions. Founded in 2004, the company has a well-established customer base with over 1,100 installations in a wide range of industries, has experienced consistent growth and profitability, and is recognized by industry analysts as a major contender and pioneer in the enterprise and contact center workforce optimization, automation and unification industry.