While automatic telephony dialing systems still play a big role in both sales and customer service, the need to recognize and adapt to new TCPA policies is no less important.
Rockville, MD (PRWEB) January 13, 2015
3CLogic, delivering next generation inbound, outbound and blended cloud contact center solutions, today announced the release of an enhanced version of its Telephone Consumer Protection Act (TCPA) compliant platform. The release is in response to the latest updates to TCPA Regulations.
While TCPA Regulations have long governed the manner in which consumers may be contacted, recent updates have extended the scope to prevent businesses from using advanced dialer solutions to contact individuals unless “prior expressed consent” has been given. To ensure compliance, 3CLogic’s TCPA-friendly solution allows businesses to distinguish call campaigns between TCPA and Non-TCPA projects.
Among the highlights:
- Supervisors and agents can seamlessly transfer between TCPA and Non-TCPA enabled projects.
- When working with TCPA enabled projects, outbound calls, including manual calling within the dialer, are prohibited but still display lead information for easy agent reference.
- Inbound calls can still be received regardless of the type of project an agent is assigned.
- To ensure TCPA compliance, call handling features are restricted to the following categories – Save, Schedule, Result Code, and Finalize.
- 3CLogic’s reporting framework, Athena, can still capture result codes for leads in TCPA enabled projects for further analysis and reporting.
“While automatic telephony dialing systems still play a big role in both sales and customer service, the need to recognize and adapt to new TCPA policies is no less important”, states Robert Killory, Chief Customer Officer of 3CLogic. “Which is why we created a platform to help facilitate our customers’ ability to remain compliant while still providing a leading contact center solution to meet the communication demands of today’s consumer.”
The monetary consequences for violating TCPA regulations can be significant, ranging between $500-$1500 per instance depending on the extent of the violation. With the new enhancements, 3CLogic’s customers can assure themselves they remain within the guidelines of the newest TCPA regulations while still benefiting from all the features a cloud contact center solution provides.
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. For more information, please visit http://www.3clogic.com or http://blog.3clogic.com.