dcVAST Enhances Amazon Web Services (AWS) with 24x7 Managed Support

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dcVAST fills the need for high-touch, customer support for cloud-based AWS clients.

dcVAST, a leader in IT infrastructure management and support service, has introduced new 24x7 support solution for Amazon Web Services (AWS) clients. This service enhancement is an addition to dcVAST’s Managed Services Suite and serves to fill a needed gap of high-touch customer support that currently exists in the IT managed services industry.

“Our Managed Amazon Web Services eliminates the complexity and worry of overseeing AWS infrastructure,” says David Cintron, Vice President, Managed Services, dcVAST.

dcVAST Managed Services for AWS is a big benefit to clients who are looking to implement a secure and highly available AWS environment but need a partner to help them better leverage AWS applications and services.

“We saw a real need in the marketplace for high-quality, reliable support around AWS. With our Managed Services, clients receive high-quality, high-touch support—making this a true turn-key, managed solution with personalized customer service,” Cintron continues.

dcVAST Services for AWS is offered as a part of the company’s Managed Services Suite and was developed to provide more options to customers needing flexibility in accessing their infrastructure via the cloud while leveraging their internal systems. A key area of focus for this offering is Disaster Recovery as a Service. This involves combining dcVAST’s and customer’s data centers with cloud-based technology as a way to provide flexible, cost-effective disaster recovery support.

“Our core competencies in technical support, backup and disaster recovery is a natural complement to support AWS, allowing us to deliver more options and security to customers interested in fully embracing cloud-based solutions to maximize their IT infrastructure capabilities,” says Roger Dombrowski, Data Protection Specialist, dcVAST. “We find it extremely rewarding when we can provide innovative solutions that leverage today’s most cutting-edge technologies with unparalleled customer support. That’s a true win-win.”

About dcVAST

dcVAST’s IT services and infrastructure management solutions help customers reduce costs and improve operational efficiencies so they can focus on their business priorities. dcVAST works with customers to maximize the value of their IT departments, infrastructure and budget by providing comprehensive solutions and early resolution to problems. Customers experience a "high touch" model, with dcVAST team members located in the U.S. who answer the phone within three rings, with no phone prompts, decision trees or voicemail. Founded in 1989, dcVAST is headquartered in Downers Grove, IL.

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