Samanage Continues Triple Growth Trajectory in 2014; Introduces the Enterprise Service Desk

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Increasing Demand for Easy to Use, Cloud-Based Enterprise Service Management Software Drives Continued Company Growth

Cloud IT Service Desk & Asset Management

Samanage, the leading provider of cloud-based enterprise service desk and IT asset management software, today announced continued significant growth in 2014 that nearly doubled its customer base and expanded use of its SaaS service management solution across the enterprise.

Samanage ended 2014 having tripled annual growth over three consecutive years. The company increased its customer base by 90 percent, with customers now in 51 countries and across multiple industries including education, healthcare, retail, media, and state/local government. Notable new customers in 2014 include Lucky Brand, Inteva Products, ICANN, Amherst College, Fandango, Ticketmaster, and Gibson Brands, to name a few.

“The level of expertise and support that we have received from Samanage has been superb,” said Craig Stockman, IT Developer, Inteva Products. “It is a great product and it fully supports our staff across 42 locations worldwide. The user interface is clean and easy to use, and requires very little training since it’s so intuitive out of the box,” said Stockman.

Samanage introduced the enterprise service desk designed to help customers gain value from a modern service management solution across the enterprise. The success as an enterprise-wide service desk solution is attributed to the software’s ease-of-use and modern user experience. Samanage enterprise customers are already using Samanage across teams such as IT, Human Resources, Finance, Facilities, Procurement and many others.

“We are seeing a strong interest in our service desk product across the enterprise,” said Doron Gordon, Founder and CEO. “Our focus is completely on making our customers successful with an IT use case, and that success is driving more interest into adopting the software in other service areas of the business including Human Resources, Finance and Facilities.”

"We have had a pain with processes that require HR, Administration, and IT to work in sync,” said Sebastian Pereira Director of IT, Information Systems and Processes, Santex. “Using Samanage, we can create workflow involving all three departments. This allows us the ability to coordinate efforts, provide proper notifications, and request necessary approvals."

It was an award-winning year for Samanage, with the company receiving many top industry honors including:

  • Service Desk Institute (SDI) IT Service & Support Best Vendor Awards, Finalist
  • Red Herring Top 100 North America Award, Finalist
  • AlwaysOn Global 250 Winner
  • AlwaysOn Top 100 Companies to Watch
  • North Carolina Tech Awards, Finalist.
  • Triangle Business Journal Best Place to Work

The coming year is expected to bring continued momentum for Samanage. The company is on track to keep expanding its customer base as the solution is replacing more and more of the traditional service desk providers such as BMC and ServiceNow, and it will continue to help its customers adopt the Samanage enterprise service desk across all areas of their organization.

Earlier this month, the company announced its vision for service management benchmarking that will deliver the first of its kind, SaaS-based real-time service benchmarking solution to the market. The Samanage Benchmarking solution will allow organizations of all sizes to measure their service performance against industry peers and achieve continuous improvement based on actionable data from real-time benchmarks.

Beyond its unrelenting focus on customer satisfaction, Samanage attributes its continued growth to its easy-to-use and innovative, cloud-based multi tenant technology, which delivers the fastest time to value in the industry and a user experience that is unparalleled. To meet the rapidly increasing market demand for its solutions, Samanage will continue to grow its workforce in 2015, and has moved into a larger headquarters space in Cary, NC.

About Samanage
Samanage is enterprise service desk software that manages service relationships in the company and helps get work done. Samanage delivers an exceptional user experience with beautiful software that people love to use. Instantly deployed and continuously updated in the cloud, Samanage service and asset management software quickly drives business value by connecting people with the key business services they use every day.

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Kiersten Hoffman
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