CyberKorp Reinvents its Incident Management System to optimize alert management and reduce MTTR

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IT Operations that are looking to optimize their on-call support team's time to resolution now have a new alert management system in AlertOps that perfectly complements all of their monitoring tools and helps them resolve incidents faster and more efficiently.

No other Incident Management System provides the level of customization and extension of features like we do - CEO, AlertOps

CyberKorp is excited to announce the launch of AlertOps, it's newly re-branded Incident Management Tool. AlertOps helps IT Operations reach the right people the first time using multi-modal communication tools and escalating priority alerts when there’s no response. Downtime is inevitable… tools like AlertOps helps companies reduce their response time by an average of 30 minutes per incident. It provides the most bang-for-the-buck of all incident management systems available in the market today.
 
Back in 2011, CyberKorp was working closely with a big-box retailer who was truly burdened by the lack of good Incident Management Systems to help reduce their MTTR (Mean Time To Resolution). They were using the best-of-the-breed monitoring systems, but even the best monitoring tools cannot help reduce your MTTR if the right person isn't taking the right action as soon as something is reported as a failure. So it was out of this sheer need in the market for an intelligent, flexible and yet easy to configure Incident Management System that AlertOps was born.
 
Though AlertOps may have it's humble beginnings within a single Enterprise company serving over 2000+ concurrent users, they soon realized that this particular pain point was being experienced by almost anyone in a managed service provider space, whether it was a small monitoring service or a large data center. So AlertOps has the true distinction of being "built for Enterprise, but used by everyone"!
 
Chella Jamburajan, CEO of CyberKorp said "In some way, this is what truly sets us apart from our competition; the fact that we can be up and running for a mom-and-pop service provider with basic out-of-the-box configuration as well as service an Enterprise client with 1000s of users who need fully customizable message and alerting rules, integrated schedules, flexible workflows, multi-modal communication systems, etc. No other Incident Management System provides the level of customization and extension of features within a SaaS offering with no long term commitment like we do."
 
AlertOps comes ready to play with some of the major monitoring tools in the industry. Robert Crum, CTO of AlertOps said "We've built these integrations using our generic webhook API and our generic email API. We've already successfully integrated with Nagios, New Relic, AWS, JIRA to name a few and are adding more each day."
 
AlertOps is so confident that it is the right fit for anyone who wants to reduce their response time to an incident while at the same time, freeing their support personal from the shackles of being tied to their seats while on-call that they are offering a Freemium (yes, free for life!) service for a restricted number of users and alerts so that everyone can really take this tool out for a spin and appreciate what a good incident management system can do to help their business. For more information about Freemium and to appreciate all of the advanced functionality that it has to offer, please visit http://www.AlertOps.com.

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Frederick John
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