Our survey reveals that MP Systems provides quality products and an extremely high level of customer service.
Charlotte, NC (PRWEB) January 14, 2015
Okuma America Corporation, a world leader in CNC machine tools, is pleased to announce that MP Systems, a manufacturer and supplier of high pressure coolant systems used in CNC manufacturing, was chosen by Okuma distributors as Partner of the Year amongst all members of Partners in THINC. In a survey of Okuma distributors, members were ranked on a variety of attributes, and MP Systems’ overall score ranked highest. The purpose of this annual survey is to provide quantified information that enhances both the understanding of past performance and the future potential of the Partners in THINC network.
In addition to earning the top overall score, MP Systems ranked highest in four out of nine specific categories, including:
- Engagement and involvement with the distributor
- Product and service quality
- Responsiveness to service inquiries
- Responsiveness to requests for pre-sale support requests
MP Systems also scored a high overall “awareness factor,” which is included so partners can gauge how much customers know and understand about their products.
Okuma distributors and partners work closely together to deliver the most effective solutions for machine tool user’s production challenges. This partnership is the largest cross-company collaborative network in the metalworking and CNC machining industries.
“Our survey reveals that MP Systems provides quality products and an extremely high level of customer service,” says Jeff Estes, Director of Partners in THINC. “We honor them for their achievements and thank them for exemplary support of our distributors.”
For more information on MP Systems and other members of Partners in THINC, visit http://www.okuma.com/partners.
About Okuma America Corporation:
Okuma America Corporation is the U.S.-based sales and service affiliate of Okuma Corporation, a world leader in CNC (computer numeric control) machine tools, founded in 1898 in Nagoya, Japan. The company is the industry’s only single-source provider, with the CNC machine, drive, motors, encoders, spindle and CNC control all manufactured by Okuma. Okuma’s innovative and reliable technology, paired with comprehensive, localized service protection, allows users to run continuously with confidence – maximizing profitability. Along with its industry-leading distribution network (largest in the Americas), and Partners in THINC, Okuma facilitates quality, productivity and efficiency, empowering the customer and enabling competitive advantage in today’s demanding manufacturing environment. For more information, visit http://www.okuma.com or follow us on Facebook or Twitter @OkumaAmerica.
About Partners in THINC:
Partners in THINC is a collaboration network of more than 50 industry leaders who come together to solve problems and explore new productivity ideas for real-world manufacturers. With the open architecture, PC-based THINC®-OSP control as its nucleus, Partners in THINC brings specialized equipment, expertise and a commitment to provide the best possible integrated solutions to the end-user. For more information, visit http://www.okuma.com/partners-in-thinc.
About MP Systems:
MP Systems, Inc. of East Granby, Connecticut is a manufacturer and supplier of high pressure coolant systems used in CNC manufacturing. In addition to its core business, MP Systems provides related installation services, spare parts, systems application design, and other services to support installation and operation of its products. MP Systems' products are sold and distributed throughout North America. Its customers are users and distributors of CNC machine tool technology and OEM builders of CNC machine tools. For more information, visit http://www.mp-systems.net/