We address the #1 pain point of unreliable voice quality due to service being provided over the public Internet by enabling managed connectivity with AireSpring’s nationwide managed IP network.
Los Angeles, CA (PRWEB) January 15, 2015
AireSpring announced today that TMC, a global, integrated media company, has named AireContact as a CUSTOMER 2015 Product of the Year Award winner. The award, presented by CUSTOMER magazine, is given to innovative vendors and products that are advancing the call center, CRM, and teleservices industries. Winning products are recognized for their ability to enable clients to both meet and exceed customer care expectations.
AireContact is a cloud contact center software solution that supports the multiple channels of communication that customers have come to expect in our Internet and social media driven world. AireContact replaces premises-based solutions, increasing efficiency by eliminating vulnerability to system outages, legacy integration issues, and downtime for upgrades. As a comprehensive omni-channel solution, AireContact enables companies to effectively manage in-bound, out-bound, and blended contact center services across all channels of communications, including email, chat, text, social feeds (e.g. Twitter, Facebook, and LinkedIn), faxes, and web call backs. Unlike other call center solutions, AireContact leverages AireSpring’s private and fully managed MPLS network to ensure consistent voice quality with no interruptions and increased data security through a private, managed connection with reliable end-to-end QoS.
“The Product of the Year Award marks the end of an incredible first year for AireContact,” said Daniel Lonstein, Chief Operating Officer of AireSpring. “This award is recognition of our commitment to giving clients the tools and features they need to improve the customer experience. That includes addressing companies’ number one pain point of unreliable voice quality due to service being provided over the public Internet. We solve this issue by enabling managed connectivity with AireSpring’s nationwide managed IP network.”
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor AireSpring with a 2015 Product of the Year Award,” said Rich Tehrani, CEO of TMC. “Its AireContact solution has proven deserving of this elite status and I look forward to continued innovation from AireSpring in 2015 and beyond.”
The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.
For more information about the AireContact cloud-based contact center solution, visit http://www.airecontact.com.
Headquartered in Los Angeles, AireSpring is an award-winning provider of cloud communications and connectivity solutions serving thousands of businesses nationwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers, including Cloud Contact Center, Unified Communications, Business VoIP Phone Systems, SIP Trunking, MPLS, and Internet. AireSpring’s solutions are offered through a diversified network of channel partners that includes distributors, master agents, managed service providers, and value added resellers. AireSpring’s services are delivered over its revolutionary nationwide MPLS MESH network, providing customers a fully integrated, end to end solution from a single vendor.
AireSpring has received numerous industry awards for "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates. To find product information or to become an AireSpring partner or agent, please visit http://www.airespring.com or contact us at 888-389-2899.
TMC’s CUSTOMER Magazine:
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.
For more information about TMC, visit http://www.tmcnet.com.
Sr. VP Marketing
818-786-8990, ext. 374
203-852-6800, ext. 287