ComTec Creates Solutions Design Analyst Position to Improve Customer Satisfaction

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To help improve customer satisfaction, ComTec created the Solutions Design Analyst position. Jennifer Predko, who was hired for the new position, will serve to alleviate inefficiencies in the ERP systems of ComTec's clients.

ComTec Solutions, LLC, a managed IT services and Epicor ERP Integration company based in Rochester, NY has hired Jennifer Predko as Solutions Design Analyst. The position was created to increase communications between ComTec and its customers and improve overall efficiency and effectiveness of the analysis process.

At ComTec, Jennifer focuses on designing and documenting implementation processes, identifies areas for improvement, and enhancing the customer experience.

“Jennifer has extensive technical experience in the ERP system, which includes report writing, customizations, and troubleshooting,” said Rob Moyer, President at ComTec. “She is a valuable addition to our team.”

Prior to ComTec, Jennifer spent 6 years working with the Epicor ERP software, overseeing new product implementation and user training. Using her experience in both implementation and ongoing product use, Jennifer has become an expert at translating management-level business needs into effective, meaningful ERP projects that deliver cost savings and efficiency improvements for ComTec customers.

In her brief time at ComTec, Jennifer has been instrumental in reducing shipping turnaround times by designing and customizing dashboards and reports that deploy to various departments.

Headquartered in Rochester, NY, ComTec Solutions is an enterprise resource planning (Epicor ERP) and managed IT services company formed in 1995. Its mission is to enable and empower small-to-midsize businesses to succeed in an increasingly competitive global market by leveraging technology in an efficient and cost-effective manner.

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Stacie Foster
Archer Communications
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