Lifestory Research Reports: Toll Brothers Recognized by Home Shoppers as America’s Most Trusted Home Builder 2015

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Toll Brothers ranks highest in trust among national home builders according to Lifestory Research 2015 America’s Most Trusted Home Builder Study released today. Toll Brothers was the most trusted home builder among consumers actively shopping for a new home.

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Trust is the new currency consumers are seeking from home builders.

Toll Brothers ranks highest in trust among national home builders according to Lifestory Research 2015 America’s Most Trusted Home Builder Study released today. Toll Brothers was the most trusted home builder among consumers actively shopping for a new home.

“Home Builders continue to regain the trust among consumers who are actively shopping for a new home,” said Lifestory Research President and CEO Eric Snider. “Builders have recognized the importance of gaining the trust of those that are shopping for a home. While satisfaction remains important among home buyers, we find that trust is critical among home shoppers.”

The Lifestory Research America’s Most Trusted Builder Study tracks 133 home builder brands in the top 27 housing markets in the United States. To qualify for inclusion in the national ranking of the Lifestory Research 2015 America’s Most Trusted Home Builder Study, builders had to be among the top 20 builder brands in the United States. A top 20 builder brand is a single builder brand being built in multiple markets with total revenues exceeding $500 million in sales. Consumers in the study were those that had been actively shopping for a home during the last 90 days.

Toll Brothers is one of the nation’s largest builders, currently selling homes in 19 states throughout the United States. Toll Brothers is a fortune 1000 company selling homes since 1967.

As the 2015 Lifestory Research America’s Most Trusted Builder, Toll Brothers produced the highest Net Trust Quotient Score, followed in order by (2) Standard Pacific Homes, (3) Ashton Woods, (4) Drees Homes, (5) Taylor Morrison, (6) Meritage Homes, (7) Shea Homes, (8) David Weekly, (9) KHovnanian Homes, (10) Richmond American Homes (11) Ryan Homes, (12) Ryland Homes, (13) M/I Homes, (14) Lennar, (15) Pulte Homes, (16) Highland Homes (17) D.R. Horton, (18) Beazer Homes, (19) Centex, and (20) KB Home.

The study, in its third year, evaluates attitudes from tens of thousands of consumers who are actively in the process of shopping for a new home. Trust is measured through the Lifestory Research Net Trust Quotient Score. This score is based on the fundamental perspective that every organization’s customer can be divided into three categories: “advocates,” who feel a significant trust toward a given brand; “neutrals,” who trust a specific brand, but do not see a specific brand as standing on the shoulders of other brands in regards to trust; and “antagonists,” who are skeptics with little, if any, trust in a specific brand. Scores are standardized with 100 being equal to the overall average.

Detailed information about the study can be found at http://www.lifestoryresearch.com/most-trusted/

About Lifestory Research

Headquartered in Newport Beach, Calif., Lifestory Research is a trusted national independent market research firm focused on consumers and their homes. We take a consumer-centered approach to helping developers, home builders, financial institutions, product manufactures, utilities, and organizations serving customers in their homes. We provide timely analysis that allows our clients to make informed decisions. Our research is backed by in-depth consumer and market intelligence that drives confident business decisions. http://www.lifestoryresearch.com

About America’s Most Trusted Award

America’s Most Trusted is a designation awarded to companies that provide services or products to customers in their home. The award was first established in 2012 by Lifestory Research. Companies and categories currently awarded the designation of America’s Most Trusted include: home builders, active adult resort home builders, electric utilities, kitchen appliance brands, laundry appliance brands, and residential Realtor organizations. Awards are based upon the collection and evaluation of thousands of consumer surveys administered over the course of a 12 month time period. America’s Most Trusted is a registered trademark of Lifestory Research.

Information from this press release must be accompanied by a statement identifying Lifestory Research as the publisher and the Lifestory Research 2015 America’s Most Trusted Home Builder Study as the source. No advertising or other promotional use can be made of the information in this release or Lifestory Research survey results without the express prior written consent of Lifestory Research.

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Eric Snider
Lifestory Research
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