VanillaSoft Named One of CIO Review’s Top 20 Most Promising Contact Center Solution Providers

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VanillaSoft CEO, David Hood, Speaks to CIO Review About VanillaSoft

CIO Review named VanillaSoft, a leading queue-based inside sales solution, to its list of Top 20 Contact Center Technology Solution Providers. The article is part of the December 15, 2014 issue of CIO Review, and can be found online at http://magazine.cioreview.com/December-2014/Contact_Center/.

VanillaSoft CEO, David Hood, commented, “I am excited to see VanillaSoft as part of this feature story on the Top 20 Contact Center Technology Solution Providers. As the sales environment continues to change, VanillaSoft is able to meet the growing needs of sales organizations that are creating or increasing the size of their inside sales teams. We designed the VanillaSoft solution from the ground up specifically for the inside sales process. Each new feature and function is designed with inside sales and other sales-by-phone professionals in mind. We have seen an influx of sales teams moving from ‘outside/field sales’ to ‘inside sales’ thanks to improving technologies and lower costs. Our solution addresses sales reps needs to make more effective calls in the most efficient manner through features such as queue-based routing, progressive dialing, logical branch scripting, and VoiP integration. In addition to these features, VanillaSoft provides contact centers and inside sales teams with outreach tools like email marketing and email drip for lead nurturing.”

VanillaSoft offers call centers and sales teams different plans to meet varying budgets and business needs. To learn more about VanillaSoft services, visit http://www.vanillasoft.com/products.

About VanillaSoft

VanillaSoft is the award winning Lead Management Software and Sales CRM Software solution for Inside Sales and other sales-by-phone activities. VanillaSoft enables thousands of individuals and sales teams to do more than store their data and report on it like traditional CRM. VanillaSoft customers drive productivity by deploying an award winning Best-In-Class feature set which includes powerful queue-based routing, progressive dialing, on-board intelligent messaging, integrated e-mail, real-time lead distribution, live dashboard and digital call recording. For more information, please visit http://www.vanillasoft.com.

With VanillaSoft, typical users realize a productivity increase of 30 to 100% over traditional CRM, creating an easy to justify ROI. VanillaSoft dials over existing phone systems or VOIP meaning no new or high fees for telecom. VanillaSoft is based in Plano, Texas where it has served a global client base since 2005.

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Kevin Thornton
VanillaSoft Inc.
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