“LiveOps CxEngage is a revolutionary product that makes real-time customer experience management simple and cost-effective to implement.” - Vasili Triant, CEO, LiveOps
REDWOOD CITY, CALIF. (PRWEB) January 20, 2015
LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that TMC, a global, integrated media company, has named LiveOps CxEngage as a 2015 CUSTOMER Product of the Year Award winner. LiveOps CxEngage makes it possible for brands to detect patterns in customer behavior and allow quicker, more personalized engagement that results in a smoother customer experience.
“LiveOps CxEngage is a revolutionary product that makes real-time customer experience management simple and cost-effective to implement, for both existing and prospective customers,” said Vasili Triant, CEO of LiveOps. “LiveOps CxEngage makes it easier for brands to take personalized customer service to new heights with segment-based service levels in real-time. Contextual routing enables brands to target live service interactions in real-time during critical steps within the customer journey, and empowers agents to mitigate long wait times and increase sales conversion. We are delighted to be chosen for this award.”
Rather than relying on historical data alone, which fails to capture currently unfolding events impacting the customer experience, LiveOps CxEngage makes use of both Big Data and real-time information with contextual routing. Brands can observe and combine actions taking place across multiple channels—voice, email, chat, SMS, and social—and tie them to ecommerce and enterprise applications, such as CRM, ERP and supply chain systems. The data becomes easily actionable, because a customer service agent can see at a glance what the customer has said, done or currently experiencing, and react accordingly. Customers no longer need to repeat their history of interactions—the agent knows. And brands can greatly benefit from being able to “see” when a customer is doing research and send a coupon to close the sale, or make a live agent available for instant web chat or call if a transaction isn’t going smoothly. Brands using LiveOps CxEngage are able to engage early to head off any potential issues—or quickly resolve them to keep the customer happy—and ultimately provide better customer service.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor LiveOps with a 2015 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “LiveOps CxEngage has proven deserving of this elite status and I look forward to continued innovation from LiveOps in 2015 and beyond.”
The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.
For more information about LiveOps CxEngage, please visit: http://www.liveops.com/product/liveops-cxengage-personalized-customer-service.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.