Personable Insurance Goes Into Production on One, Inc. Solutions

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General Agency is using ProcessOne, PortalOne, and ContactOne to improve customer payment experience and streamline internal processes.

One, Inc., a provider of software products to Property and Casualty insurers, announced today that Personable General Insurance Agency, Inc., a general agency and specialist program underwriting manager headquartered in San Diego, California, has gone into production with ProcessOne® to manage its payment processing and daily cash reconciliation; PortalOne™ to provide a web payment portal; and ContactOne™ to support credit card payments using an automated phone service. Personable was established in late 2011 and underwrites non-standard auto insurance in California, Georgia, Florida and Texas.

The combined power of ProcessOne, PortalOne, and ContactOne has enabled Personable to improve the overall billing experience for its customers through real time payment posting, an intuitive web-based user interface, and the added convenience to pay through an automated phone service. Internally, it gives them the ability to disburse payments into multiple trust accounts, resulting in a higher level of employee efficiency and a significant reduction in expenses.

“At Personable, our focus is always on our policyholders and producers. We felt that the combination of ProcessOne, PortalOne, and ContactOne would enable us to provide a higher level of customer service to both, along with streamlining internal processes,” said Rick Becker, Senior Vice President of Operations, Personable Insurance. “The implementation process went very smoothly and we are thrilled with One, Inc. and the business improvements each of these solutions are providing.”

“We’re excited to see Personable Insurance go into production on ProcessOne, PortalOne, and ContactOne,” said Christopher W. Ewing, President & CEO, One, Inc. “Our commitment to our customers only begins with the implementation; we want to get them live as soon as possible so they can quickly see the benefits. We look forward to a long relationship.”

One, Inc.'s suite of enterprise software enables carriers of all sizes to streamline processes and increase efficiency in each area of their organization. Its scalable, cloud-based solutions are engineered to optimize data and provide carrier value. Its InsureOne suite includes PolicyOne™ (policy management), ProcessOne® (payment processing and reconciliation), PortalOne (web-based credit card payment portal), ContactOne™ (customer retention system), ActivityOne™ (enterprise efficiency), AppOne™ (agency management), SalesOne®(marketing representatives management and CRM software), and DataOne® (business intelligence and reporting).

About Personable Insurance
Personable General Insurance Agency, Inc. is a general agency and specialist program underwriting manager headquartered in San Diego, California. The Company was established in late 2011. The Company is building a new industry leader by efficiently delivering a broader selection of non-standard auto insurance products to the independent agent than its competitors. Personable underwrites over $100 million of annualized personal auto insurance premiums in California, Texas, Georgia and Florida, and plans to continue growing organically and through additional strategic acquisitions. The Company has offices in San Diego and Irvine, California; Royse City, Texas; and in Atlanta, Georgia. For more information about Personable, visit

About One, Inc.
One, Inc. builds software products that help Property and Casualty insurers replace their legacy core systems and dramatically increase their operational efficiencies and speed to market. Designed to be flexible and scalable, One, Inc. products enable insurers to deliver excellent service, expand markets, and lower operating costs. One, Inc.’s InsureOne Suite provides the core systems used by insurers as operational systems of record. See how One, Inc. is leveling the playing field. For more information, please visit

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Eileen Potter
One, Inc
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