Thought Leaders In Contact Center And Customer Experience - CCNG Partner Update

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CCNG is excited to announce new and renewing partners WorkFlex Solutions and NACR in the CCNG Member Network – a network for contact center, customer service, and customer experience professionals. These partners are invaluable in sharing thought leadership, insights, case studies, and best practice information in the contact center and customer experience industry.

call center performance management, call recording, quality monitoring

CCNG Network - A Professional Peer Network for Contact Center & Customer Experience Management

CCNG provides unique value where industry professionals can interact with peers ...

CCNG International, Inc. is pleased to announce NACR as its newest partner. NACR offers a comprehensive portfolio of services to support your end-to-end communications needs — whatever they may be — for the long term.

“We are excited to be a member of CCNG,” says Bret Lathrop, Contact Center Practice Lead for NACR, “and are looking forward to participating in CCNG events around the country in 2015.”

Additionally, CCNG is pleased to announce WorkFlex Solutions as a returning partner. WorkFlex Solutions picks up where your workforce management system leaves off by automating Intraday decision-making and administration.

"CCNG provides unique value through its regional meetings where industry professionals can interact with peers in their own backyard to discuss topics of both local and national interest,” says Larry Schwartz, CEO, WorkFlex Solutions. “Strengthening professional networks at the roots is the key to enabling contact center providers and vendors to more effectively compete in today's highly dynamic customer service industry.”

“We are excited to have returning partner WorkFlex Solutions, and new partner NACR, join the CCNG Member Network and our team,” says Michelle Porterfield, Director of Marketing for CCNG. “Our partners not only bring perspective and insight to our programs and events, they are a great resource to CCNG members by sharing their client successes, educational webinars, executive white papers and so much more.”

CCNG partners are looking forward to participating in the Customer Experience & Engagement event series in 2015. These are exciting, idea-generating, problem-solving, face-to-face events that include member presentations, town hall discussions, thought leadership, and small group conversations. These events will focus on topics including culture, social media, omni-channel, self-service, satisfaction, performance, solutions, and more.

For information on these and other CCNG partners, please visit the CCNG web site.

CCNG International Inc.
Founded in 1992, CCNG International Inc.
CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders.

Within the CCNG Member Network, Contact Center and Customer Service Professionals:

  •     Connect – interact and engage with your peers
  •     Collaborate – discuss best practices and problem solve
  •     Contribute – share your own experiences and expertise

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network, please visit, “Like” us on Facebook, and follow us on Twitter - @CCNGNetwork.

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Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
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Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
since: 10/2013
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