Transformation is not an option, it’s a business imperative
Orlando, Fla. (PRWEB) January 21, 2015
The notion that constant innovation is integral to survival in the contact center industry is something that has been ingrained in Connect First for the past 10 years. The award-winning vendor will be attending the 2015 summit set to take place Jan 26-30 at the Omni Orlando in Florida. The 10th annual Future Contact Center Summit consists of industry-changing companies and individuals that are shaping the future of the contact center industry. A slogan of the event encapsulates its message, “Transformation is not an option, it’s a business imperative.”
After a strong 2014, Connect First continues to move forward. “There’s no time to rest on your laurels in this industry,” Connect First CEO Geoff Mina said. “Constant improvement is key, as soon as we develop a successful product the next question we ask is, ‘how can we make it better?’”
Connect First will look to continue its substantial growth in 2015. The contact center vendor is soon to release their new drag & drop reporting capabilities. Connect First also has plans to optimize its CRM and WFO integrations and finalize full omni-channel with a universal queue
For more information on the 2015 Annual Future Contact Center Summit please visit their website.
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.