North Central Security Services Gives Back To Community; Helps TN Non-Profit Health Facility Keep Patients Safe and Secure

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Leading Tennessee-based security firm provides access control solutions to HOPE Family Health and puts the security needs of patients and staff members first.

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NCSS is proud to be working with HOPE and believes strongly in helping our community. We're happy to see that a special grant has been given to HOPE which helped us secure access to locations throughout the facility states Carolyn Smith, NCSS's CEO

North Central Security Services (NCSS), a leading provider of security and monitoring services, is pleased to announce that it has been selected as the security company providing access control technology for HOPE Family Health, a non-profit delivering quality and affordable medical and mental healthcare to Tennessee residents who are either uninsured or in vulnerable populations. The biggest challenge facing the facility was securing the patient’s medical records and controlling access to restricted areas where dangerous medications were stored without having the proper financial resources in place. After a recent security breach affecting over 8000 patients’ private health information, HOPE realized it was time to reach out to the local community for help in securing the premises and to not give up hope on finding the right company to help them with this serious security situation.

NCSS was awarded this project based on HOPE's close and extensive relationship with its sister company, North Central Telephone Cooperative (NCTC) who manages the organization’s cloud communications. After meeting with NCSS CEO Carolyn Smith—who believed strongly in putting the security and safety of HOPE’s staff and patients first before worrying about how to pay for it—the question of who to hire for the access control installation became clear. “NCSS is proud to be working with HOPE and believes strongly in helping our community,” states Carolyn Smith, NCSS’s CEO. “We are happy to see that through the reallocation of resources, a special grant has been given to HOPE which helped us to secure access to locations throughout the facility where valuable assets can be managed and audited on an as-needed basis, including the sensitive and federally protected, private health information of more than 10,000 of HOPE's patients.”

As HOPE continues to grow and expand to multiple locations, it was crucial to have NCSS on board to help spearhead the security initiative. Plans for the future include developing an on-site pharmaceutical service, creating an environment where sensitive and sometimes dangerous medications could be stored in a controlled atmosphere where access needs to be audited. HOPE recently expanded its scope of practice and services to include behavioral health, a move that brings with it certain concerns for patient and staff safety in the event of a mental health emergency. “As we continue to grow and expand, I feel confident knowing that the team at NCSS has both the technology and expertise to address any new security challenges that we may face in our future. With federal fines exceeding millions of dollars for even an accidental breach of patient information, the confidence I have placed in the team at NCSS is not something I give lightly. I only find it to be ironic and a blessing that they happen to be located right down the road, just in the heart of the community where we are passionate about delivering quality and affordable medical and mental healthcare,” states Joey Forman, HOPE’s Chief Compliance, Development & Information Officer.

About North Central Security Services (NCSS)

Since 1994, North Central Security Services (NCSS) has been providing security and monitoring services to thousands of homes and businesses in Tennessee and Southern Kentucky. The company is committed to providing the highest quality products and cost effective security, with a customer-focused team on hand 24/7. With long-term relationships established with local police, fire and emergency management teams, both residential and commercial customers can rest easy knowing that NCSS’s security professionals are on hand protecting them and the community. NCSS provides cutting-edge security technology which includes video surveillance, card entry systems, fire alarm systems, medical pendants, alert systems, home automation and 24-hour monitoring.

NCSS is part of the North Central Telephone Cooperative family of services, which has been providing telecommunication services to the area for over 60 years. NCSS’s security consultants are licensed by the Tennessee Burglar Fire Alarm Association and are Level 2 Tech Certified. In addition, the company is a member of the National & Tennessee Burglar Fire Alarm Association. For further information, please visit

About HOPE Family Health

HOPE Family Health was founded in 2005 with the mission of providing affordable medical and mental healthcare to all regardless of insurance status and ability to pay. HOPE is the only faith-based non-profit health center of its kind in this area. HOPE is a Federally Qualified Health Center treating patients throughout middle Tennessee (Macon, Sumner, and Trousdale counties) as well as southern parts of Kentucky. For further information, please visit

PR Contact:

Monique Merhige
Infusion Direct Marketing & Advertising, Inc.

Company Contact:

Carolyn Smith
North Central Security Services

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