Now small and midsized customers have access to the same innovative contact center recording and WFO tools previously available only to large enterprises.
Allen, TX (PRWEB) January 27, 2015
TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions, today announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
The Engage Record application captures customer interaction data, helping organizations comply with industry standards such as PCI-DSS, HIPAA, SarbanesOxley, FIPS, and other regulatory requirements. With Engage Record, organizations can improve customer experience, increase agent productivity, and streamline conflict resolution. The application is now compliance-tested by Avaya for compatibility with Avaya IP Office 9.0 and Avaya IP Office Contact Center 9.0.3 with Web Services Collection (WSC).
TelStrat is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, TelStrat is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“TelStrat is proud that Engage Record, a full-featured recording solution, has successfully completed compliance testing with Avaya IP Office Contact Center. Now, small and midsized customers have access to the same innovative contact center recording and WFO tools previously available only to large enterprises. We look forward to helping more organizations, regardless of their size, deliver an exceptional customer experience."
-- Bob Carroll, CEO, TelStrat
“Compliance testing helps ensure that solutions from Technology Partners like TelStrat operate seamlessly with Avaya solutions reducing implementation time and speeding realization of benefits. With compliance testing complete, IP Office customers can now order TelStrat Engage Record directly from Avaya and its channel partners through the DevConnect Select Product Program.”
--Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit http://www.avaya.com.
Headquartered in Allen, Texas, TelStrat, an award-winning developer of comprehensive contact center workforce optimization (WFO) and business call recording solutions, is committed to making innovative technology affordable to any organization. TelStrat’s Engage Contact Center Suite™ provides contact centers with advanced solutions for call recording, screen capture, quality management, desktop and speech analytics, and workforce optimization. Engage makes capturing customer interaction, maximizing agent performance, knowledge mining call content, and streamlining workforce management accessible to any organization. The modular product line provides an integrated, total solution for optimizing contact center operations.
TelStrat offers its Engage portfolio through a global network of more than 330 reseller partners, including some of the most prominent names in telecommunications. Founded in 1993, TelStrat has consistently maintained an unsurpassed commitment to customers and their business needs. For more information, visit http://www.telstrat.com.