Pack Leader Petplan Announces Two Game-Changing Innovations

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Paperless Claims App and round-the-clock service hours are perfect perks for busy pet parents

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Our goal in everything we do is to put pets and their people first. It’s at the heart of every business decision we make.

Petplan has just become the first and only pet insurance provider to offer both a Paperless Claims App and round-the-clock service hours. The innovations empower pet parents with the convenience of making and managing claims from anywhere, as well as access to answers and advice about their pets and policies—all on their own schedule.

For Petplan co-founder and co-CEO Natasha Ashton, leveraging these technologies was about more than differentiating Petplan in an increasingly competitive marketplace. "Our goal in everything we do is to put pets and their people first. It’s at the heart of every business decision we make."

Petplan Claims App
Pet parents can say goodbye to signing forms and pawing through paperwork: Petplan’s new Claims App streamlines the process greatly for pet parents, who already have enough to worry about caring for an ailing pet.

Policyholders simply log in, upload photos of their documentation and hit submit. That’s it! The app omits the need for claim forms and lets policyholders submit a paperless claim wherever they are – even at the vet’s office.

The efficiency of a paper-free process has been immediately popular with pet parents; the majority of policyholders who have downloaded the app have already used it to submit a claim. Petplan’s Claims App is currently available for iOS devices.

Round-the-Clock Service Hours
Pet health emergencies have a knack for happening outside of regular business hours, so Petplan has expanded call center operations to 24 hours per day, seven days per week. No matter when pet parents have questions or need advice, Petplan’s highly trained Happiness Managers (customer service agents) are available to help.

Petplan expects the increase in availability will be a boon to pet parents; in the first three months alone, the customer service team assisted more than 1,800 pet parents during the extended hours.

“Giving pet parents access to our customer service team whenever they need it – no matter what time of day or night it may be – lets pet parents know they can always count on us in trying times,” says Chris Ashton, co-Founder and co-CEO of Petplan. “Shifting to a 24/7 service model meets a need in the market and reinforces our relationship with policyholders as a trusted partner in their pet’s health.”

The spirit of continuous innovation benefits both Petplan and its policyholders, but it has also earned the recognition of Forbes: for the third consecutive year, the magazine has named Petplan one of America's Most Promising Companies. The list ranks Petplan no. 59 among the country's top 100 privately held, high-growth companies with bright futures.

For the latest business news from Petplan and more information about Petplan’s efforts to support four-legged friends, visit


Petplan is more than a pet insurance company. We're dedicated to providing pet parents with the support, resources and tools they need to keep their pets not just surviving—but thriving—into their old age. Simply put, we aim to be the kind of company that will make our pets proud. For the third consecutive year, Petplan was listed among the top 50 companies on Forbes' annual ranking of America’s Most Promising Companies – a list of 100 privately held, high-growth companies with bright futures. Petplan is the only pet insurance company to have been included on Inc. Magazine’s list of 500 fastest-growing, privately held companies in America.

Petplan’s fully customizable cat and dog insurance policies provide comprehensive coverage for all hereditary and chronic conditions for the life of the pet as standard. Petplan policies are underwritten by AGCS Marine Insurance Company in the U.S. and by Allianz Global Risks US Insurance Company in Canada. The Allianz Group was rated A+ by A.M. Best in 2014. For more information about Petplan pet insurance, visit or call 1-866-467-3875.

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Jessica Kinney
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