"As a result of this program, all patients are treated with dignity and respect. Each patient receives personal attention from caregivers who genuinely care about them and take a personal interest in the people and things that matter to them most.”
New Milford, New Jersey (PRWEB) January 29, 2015
Woodcrest Health Care Center will receive the New Jersey Hospital Association’s 2015 Excellence In Quality Improvement Award for its World Class Customer Service initiative at the NJHA Annual Meeting on January 30th.
Launched in May of 2014 at all CareOne centers, the World Class Customer Service initiative educates CareOne staff on how to elevate traditional customer service into a world class approach, cultivating a patient-centric environment that provides patients and their families with experiences that are memorable and exceed expectations. The program focuses on core values and teaches staff members how to apply these values to give patients and their family members a “wow” experience.
"As a result of this program, all patients are treated with dignity and respect. Each patient receives personal attention from caregivers who genuinely care about them and take a personal interest in the people and things that matter to them most,” said CareOne CEO Daniel E. Straus. "Staff members provide the perfect combination of professionalism and personal attention. In our culture of caring and service, patients take center stage and family members can trust that their loved ones are in good hands.”
In addition, Woodcrest Health Care Center recently launched a Comprehensive Cardiac Care Program, which incorporates a team approach to foster communication and unite the entire care team, including the physician, patient and caregivers. This cohesive care plan provides essential cardiac education to both family members and patients. Designed to improve patient outcomes, the program also increases patient confidence and empowers patients to properly manage their health when they return home.
For more information and to find a CareOne center near you, please visit http://www.care-one.com or call 1-877-99-CARE1 (22731).
With services that include post-hospital care, rehabilitation, assisted living, long-term care and a variety of clinical specialty programs, CareOne offers compassionate care in gracious, professionally managed centers and communities. CareOne serves thousands of patients every day and admits/discharges more than 20,000 patients every year. With more than 29 centers, CareOne’s outstanding programs and services are conveniently located throughout New Jersey. For more information about CareOne, please visit http://www.care-one.com. Follow us on Twitter at @CareOneMgt, on Instagram at @careonemgt, on Facebook at CareOne Management, LLC and on LinkedIn at https://www.linkedin.com/company/careone-management-llc.