Thought Leaders in Contact Center and Customer Experience Gather at Five Upcoming Events

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CCNG kicks off the New Year by announcing upcoming March and April Customer Experience and Engagement regional events hosted by CCNG members. The CCNG regional events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.

call center performance management, call recording, quality monitoring

CCNG Network - A Professional Peer Network for Contact Center & Customer Experience Management

The ability to freely communicate our shared opportunities is great...

CCNG International Inc. is pleased to announce their new line up of regional events hosted by CCNG members in their customer contact operation centers. The first five events scheduled for March and April will be in Charlotte, NC; Cincinnati, OH; Tampa, FL; Phoenix, AZ and Dallas, TX.

Starting in March will be two regional events hosted by contact center leaders from Aon in Charlotte, NC on the 5th and in Cincinnati, OH on the 19th hosted by Fifth Third Bank. The April event hosts include Time Customer Service in Tampa, FL on the 16th; in Phoenix; AZ at Best Western on the 23rd and on the 30th at Kohl’s in Dallas, TX.

The CCNG partners sponsoring March and April events include Aspect Software, Intradiem, VPI, inContact and new partners Vocalcom and Windstream.

The new Customer Experience and Engagement regional events are hosted by CCNG members and use the unique meeting format designed for maximum engagement from all attendees and presenters. The agenda format includes a host presentation, Open Town Hall, Focus Talks from event sponsors and small group conversations…concluding with a site tour of the host customer contact operation.

Management from customer care Operations, Training, Quality, HR and IT gather at these regional events for open discussion and conversation on how to increase customer engagement while improving the overall customer experience within their companies. A variety of industries, types of customer operations and experience makes for a lively, active and idea-generating experience.

“The ability to freely communicate our shared opportunities is great. It is so refreshing and valuable to be in a setting (not in conflicting industries) to comfortably share best practices,” says Michael Brouillette, Division Manager, Charlotte NC CCC, Allstate Insurance Company. “Thank you, CCNG!”

Each year CCNG works with members to plan over 25 half-day events on a regional basis throughout the United States. “Getting experienced customer care management together in a comfortable setting to share their views, issues and solutions is the key to the popularity of these events,” says David Hadobas, President and CEO of CCNG. “We have over 25 years of running these regional venues…and 2015 is going to be one of the best years in recent memory with so many members wanting to be involved in our events.”

For details on how to attend and membership options, please contact Ginger Graber, ggraber(at)CCNG(dot)com. View program details at – http://www.CCNG.com.

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center, Customer Experience and Customer Service Executives, Managers, and Leaders.

By joining the CCNG Member Network, experienced industry professionals:

  •     Connect – interact and engage with your peers
  •     Collaborate – discuss best practices and problem solve
  •     Contribute – share your own experiences and expertise

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network. For more information about the CCNG Member Network, please visit CCNG.com, “Like” us on Facebook, and follow us on Twitter - @CCNGNetwork.

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Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
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Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
@CCNGNetwork
since: 10/2013
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