Resolve Systems Launches First Automation Builder for Incident Resolution

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Resolve Software System 5.1 eliminates the need for programming expertise; speeds turnaround on automation creation and accelerates incident resolution

"The new Automation Builder speeds up the turnaround on automation creation so automations are built in as a part of the process of incident resolution and incidents can be solved that much more quickly," said Larry Lien, VP of Product Management.

Resolve Systems, provider of a fully integrated approach to accelerating incident resolution in network, IT operations and customer care, breaks new ground in accelerated incident resolution with the availability of Resolve Software System 5.1. This new version of the company’s flagship product promises to reduce the complexity of building automations for incident resolution, which perform the heavy lifting in IT and network operations. In addition to the new Automation Builder, version 5.1 introduces more interactive and collaborative reporting capabilities.

Resolve already provides an innovative approach to accelerated incident resolution. By combining full and embedded automations with a process guidance framework and resolution knowledge capabilities, it’s been proven to dramatically improve incident response times, improve customer satisfaction, and decrease costs related to support by up to 200 percent within just months of deployment.

With Resolve 5.1, return on investment is realized more quickly because automations can be built in just minutes, rather than days or weeks. By decreasing dependency on a specially-trained development team, Resolve now empowers Level 2 and Level 3 agents to build and launch automations that leverage operational troubleshooting knowedge in minimal time.

“The latest version of Resolve really is an industry game changer,” said Larry Lien, VP of Product Management at Resolve Systems. “Automations are traditionally difficult, time consuming and expensive to develop because they require detailed operational process knowledge and cross domain expertise to effectively diagnose and resolve incidents. Resolve’s new Automation Builder takes out the complexity and programming expertise needed to build automations enabling the operational teams to develop automations leveraging their expertise in diagnosing and resolving issues.”

“Not only does this speed up the turnaround on automation creation, it also means that automations are built in as a part of the process of incident resolution and incidents can be solved that much more quickly, while increasing quality and accuracy of diagnostic procedures and resolutions,” adds Lien.

Resolve Software System 5.1 also introduces improved reporting capabilities featuring more interactive controls. Key performance reports can be embedded into wiki pages so report data can be used as a part of the process guidance resolution process. The new reporting capabilities allow IT and NOC personnel to be more proactive in managing their environment by capturing environment or test results in real time to help diagnose problems.

About the Resolve Software System
The award-winning Resolve Software System uniquely provides comprehensive capabilities for applying automation to all incident resolution procedures in network, customer care and IT operations, including the full automation of select procedures for complete machine execution and the partial automation of engineer-driven procedures, where automated steps can be embedded into guided manual procedures. Resolve also drives collaboration, feedback and continuous improvement to processes, which is critical to maintaining complex, constantly changing operational environments.

Resolve is accelerating incident resolution at major corporations around the globe, including Charter Communications, Earthlink, Virgin Media and T-Mobile.

About Resolve Systems
Headquartered in California, Resolve Systems is a global software company setting the standard for how automation can be utilized by network and IT operations organizations to dramatically improve the ability to diagnose and resolve incidents as they happen. For more information, please visit

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Resolve Systems Marketing
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