Customers are seeking an immediate way to enjoy the benefits of SAP Solution Manager...We're pleased to offer a fully provisioned Solution Manager through our managed services.
Media, PA (PRWEB) January 30, 2015
Monocle Systems, an SAP services partner, today announced completion of the certification process for SAP’s Solution Manager as a Managed Service (SMaaMS) program. Through its involvement in the program, Monocle Systems aligns with SAP’s approach to application lifecycle management utilizing the SAP® Solution Manager application management solution.
The SMaaMS program provides SAP customers ready access to core functionality of SAP Solution Manager. “Customers are seeking an immediate way to enjoy the benefits of Solution Manager,” says Jon Friesen, Chief Technologist of Monocle Systems. “We’re pleased to offer our customers a fully provisioned Solution Manager through our managed services.” The SMaaMS program eliminates the need for an on-premises Solution Manager. Instead, core functionality including Incident Management, Solution Documentation, Root Cause Analysis and System Monitoring is available to customers through Monocle Systems’ own certified Solution Manager system. “Imagine refocusing your team on your business systems, saving on manpower and training expenses, and having ALM functionality that is always ready when you need it. This is what we deliver through our Prime FocusTM SMaaMS service,” continues Mr. Friesen.
For years Monocle Systems has been providing its customers a SaaS approach to Solution Manager systems. Its flagship AMS service, Infinite FocusTM, hosts customers’ systems in an SAP-certified, fully virtualized environment. This approach puts the unlimited power of a dedicated SAP Solution Manager in the hands of the customer’s IT department, without the staffing and infrastructure constraints of running an on-premises system. This further reduces total cost of ownership while gaining the efficiencies made possible through both availability and reliability.
Prime FocusTM expands the AMS service offering with the option of using Monocle’s own central, SMaaMS-certified system. “As the first firm based in the U.S. to complete the certification, we look forward to working more closely with SAP America and leveraging the latest advancements of SAP Active Global Support in SAP Solution Manager to help our customers run their businesses better,” Jon Friesen explains. “As a customer’s IT landscape matures and evolves, they want peace of mind that their business is in capable hands. We welcome the opportunity to further share our Solution Manager expertise to help customers more efficiently and cost-effectively manage their SAP applications using SAP Solution Manager.”
SAP Solution Manager is designed to address customers’ entire IT environments, including processes, tools and services to manage SAP and non-SAP solutions throughout the complete application lifecycle. Solution Manager follows standardized methodology and acts as the centerpiece of SAP’s approach to application lifecycle management.
About Monocle Systems, LLC
Monocle Systems is an SAP services partner dedicated to implementing, operating and enhancing SAP Solution Manager. The company’s offerings are designed to accelerate projects and streamline IT processes with SAP Solution Manager, remote Basis support, and HANA hosting services on the Amazon Web Services platform. For further information, please visit http://www.MonocleSystems.com.