AppRiver’s Phenomenal Care™ Earns International Honor

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Fourth Consecutive Year Company Recognized by Stevie® Awards for Customer Service Excellence

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In a world of off-shore call centers, detached IT Help and increasingly complicated solutions, AppRiver has given tech a name, a face, a personal touch- qualities that are increasingly rare in the Digital Age.

AppRiver a leading provider of email messaging and Web security solutions, today announced it has been selected as a finalist in the 2015 Stevie Awards for Sales & Customer Service. The Stevie Awards is an international competition recognizing excellence in disciplines that are crucial to business and success.

“In a world of off-shore call centers, detached IT Help and increasingly complicated solutions, AppRiver has given tech a name, a face, a personal touch- qualities that are increasingly rare in the Digital Age,” explains James Wirth, director of support at AppRiver.

Some say tech and bad customer service go hand in hand, but by going above and beyond AppRiver has built a 93-percent customer retention rate while growing its customer base to 47,000 corporate clients around the globe.

“We try to create a positive customer experience from first contact to post-op support,” adds Wirth. “When you contact AppRiver’s Phenomenal Care Team, you can be sure that the person who helps you is fully trained and up to speed on the latest trends and technologies.”

Other distinguishing features of AppRiver's Phenomenal Care include:

  • Dedicated Service 24/7. US-based telephone and email support that is available around the clock. Service calls are not timed, and AppRiver will stay with the customer for as long as it takes to ensure that customer's satisfaction.
  • Free 30-Day Trial with No Cancellation Penalty. All services come with a 30-day free trial. Customers are free to cancel at any time without worrying about cancellation fees or legacy costs.

More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements.

Final results of the Gold, Silver and Bronze Stevie Award Winners will be announced during a gala banquet on Friday, February 27th at the Bellagio in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.

More information about the Stevie Awards for Sales & Customer Service is available at http://www.StevieAwards.com/Sales.

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Dana Holway
AppRiver
+1 8509325338
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