WebsiteAlive Launches App Integration with Hootsuite

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Houston-based online communications firm WebsiteAlive is launching an app integration with Hootsuite, the world's most widely used social relationship platform. By integrating live chat with the social media aggregated on Hootsuite’s dashboard, WebsiteAlive enables users to provide one-stop, streamlined social customer service.

WebsiteAlive, a global leader in online communications software, is proud to announce the launch of an app integration with Hootsuite, the world’s most widely used social relationship platform, on February 3, 2015.

Available for download within Hootsuite’s App Directory, the app will allow users to launch online chats directly from social media interactions with customers and potential leads.

WebsiteAlive has long been a game­ changer in live chat and click­-to­-call with its industry-leading AliveChat and AliveDial solutions. But the online landscape is changing, with more and more ecommerce and support-related communications taking place on social networks. Among chat vendors, only WebsiteAlive is anticipating this new direction and moving proactively to address it.

“We see the changing in the landscape of more marketing and communication being done in social media,” says WebsiteAlive vice president of sales and business development Bryan Apgar. “WebsiteAlive wants to help clients and their customers communicate directly on social media. With this integration, companies can seamlessly extend social conversations into online chat, allowing customers to reach businesses instantly.”

WebsiteAlive’s goal, now more than ever, is to provide the fastest instant communication between businesses and their consumers, across any and all platforms clients want to speak on: web mobile, digital marketing, and social media. Hootsuite, with its vast user adoption across all verticals, has the reach to make that instant communication easily available for everyone.

“A big focus for us is enabling our customers to engage with their clients on social in the best, most efficient way possible,” says Kevin Zellmer, global director of business development. “We’re really excited about this integration with WebsiteAlive and how it will enable a seamless customer service experience, from identifying the social messages with requests for help, to instantly bringing the conversation to WebsiteAlive—all within the Hootsuite dashboard.”

Consumers are increasingly reaching out to businesses on social media to make sales inquiries or request support, but not every interaction can be resolved with 140-character messages. The integration allows social media and customer support teams to easily collaborate behind the scenes, offering customers a better experience and faster resolution times. Social media managers and other Hootsuite users can chat directly with WebsiteAlive chat operators without having to leave the Hootsuite dashboard.

“We're seeing more and more demand from customers who are heavy users of social media, but who want to supplement that immediacy with a private, secure channel of communication,” says WebsiteAlive chief technical officer Dustin Yu. “Not only does live chat achieve this, but it can enable much more meaningful conversations that tweets alone just can't deliver.”

“When you’re monitoring tweets through Hootsuite, you can click on a button that will send a chat to that person,” Apgar adds. “But that’s not all. Hootsuite aggregates all of your social and manages everything you do online, including your website. Through this integration, as long as you have our code on your website, you can track that traffic on Hootsuite as well. You can manage it all together.”

This groundbreaking app integration will be in high demand, so WebsiteAlive encourages companies to sign up to be part of the Feb. 3 launch. “The initial rollout is an exclusive,” says Apgar. “We’ll be taking reservations, so sign up to reserve your spot in line. And if you already have chat with someone else and you need to switch, we have a free installation program.”

To download the WebsiteAlive app for Hootsuite now, visit http://www.websitealive.com/refer/?promocode=hootsuite&page=alivesocial-hootsuite.

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About WebsiteAlive
Since 2007, WebsiteAlive (http://www.websitealive.com) has been the fastest­-growing company in the online communication space. Its feature­ rich, industry ­leading, and award-winning live chat and click-­to­-call solutions, AliveChat and AliveDial, help companies worldwide meet and greet website visitors, answer questions, increase leads, and close sales. To learn more about how WebsiteAlive’s online communication technology can improve customer loyalty and increase sales for your company, contact WebsiteAlive at 888­696­-4513, e­mail sales(at)websitealive(dot)com, or visit http://www.websitealive.com.

About Hootsuite
Hootsuite is the world's most widely used social relationship platform. More than 10 million users, including 744 of the Fortune 1000 companies, trust Hootsuite to manage their social media programs across multiple social networks from one integrated dashboard. For more information, visit http://www.hootsuite.com.

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Jamie Swedberg
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