Footman James Awarded Accolade for Excellence in Customer Service

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One of the UK’s leading specialist insurance brokers, Footman James, has been recognised for excellent customer service during 2014.

Feefo Gold Trusted Merchant Accreditation

Feefo Gold Trusted Merchant Accreditation

"We are immensely proud of our achievement; it is testimony to our committed and dedicated staff." - David Bond, Director, Footman James

Footman James has been awarded with the Feefo Gold Trusted Merchant Accreditation.

Feefo’s concept was first identified in 2006 when it became evident that the feedback system on eBay was a vital ingredient in its success. It was immediately apparent that all businesses with an online presence could benefit from feedback so in 2010 Feefo Holdings Limited was created, transforming a concept in to the award-winning platform that has been recognised around the world.

This is the second year running Feefo has run this accreditation scheme to highlight businesses that have consistently delivered great customer service; the accreditation is awarded based on the feedback received directly from customers.

To gain Trusted Merchant status, a business is required to receive an average Service Rating of between 85 per cent and 94 per cent; to be accredited with the Gold Trusted Merchant status, a business is required to receive an average Service Rating of between 95 per cent and 100 per cent.

Over the last 12 months, Footman James received a 96 per cent rating based on 3741 reviews; the ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. This makes the annual Trusted Merchant accreditation highly desirable and well respected, as it is based upon the views of customers and not industry judges.

David Bond, Director at Footman James said : “We are immensely proud of our achievement; it is testimony to our committed and dedicated staff and their exemplary attitude to our customers. It is certainly an excellent achievement that we have consistently received great reviews from such a high volume of customers. We have always been extremely proud of our approach and to be awarded with such a world renowned accreditation for service performance is something to be celebrated!”

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Charlotte Moseley
@Footman_James
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