Santa Barbara, CA (PRWEB) February 12, 2015
Impulse Advanced Communications LLC, (“Impulse”) today announced the release of a new call recording capability on its ClearStar® cloud-based telephone system.
This advanced application provides valuable call-recording services to organizations of all sizes. Features range from basic telephone call recording to advanced speech analytics, audio mining, and visual recording of desktop activity. Recordings are remotely hosted in a secure data center and are accessible through an easy-to-use web portal with advanced search.
Large organizations migrating to Software-as-a-Service (“SaaS”) telephony solutions expect access to business tools they previously used with their premise-based PBX. Impulse understands the need to supply organizations with these crucial tools and is proud to offer this flexible, feature-rich call recording solution.
“Our customers have been requesting a Software-as-a-Service call recording solution that is both simple to deploy and as easy to scale to an entire enterprise as it is to a small department. After extended evaluation, we decided to partner with CTI to roll out a new call recording solution,” said Chris Rose, Director of Sales at Impulse. “Having a robust call recording solution allows us to deliver a premium-level enhancement to customers requiring special recording features and analytics.”
Impulse is a provider of cloud-based business communications services enabling a higher level of workforce flexibility and mobility. For 20 years, the company’s innovative technology, customizable solutions and unmatched customer experience have helped companies gain a technological advantage. Services include enhanced quality Internet access, ClearStar® SaaS telephone services, co-location, and MPLS networks.
About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s Analysis, SmartBill®, SmartRecord®, and Proteus® product suites offer carriers a full array of cloud-based, real-time solutions for traffic analysis, post-billing call analysis, customer care, and call recording. CTI Group’s products are used by some of the top service providers in North America and Europe, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK.