Clients Reaffirm High Satisfaction with ShoreGroup Services in Latest Cisco Systems Survey

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ShoreGroup’s commitment to delivering the highest level of satisfaction and service experience is once again recognized by its customers in independent assessment

ShoreGroup's FieldWatch provides complete visibility to managed services delivery across the globe

ShoreGroup's Technology Center in Syracuse, NY

We’re very happy to have the client teams we work close with repeatedly rank our services so high in independent assessments.

ShoreGroup is pleased to announce that it is once again the recipient of the coveted Customer Satisfaction Excellence award from Cisco Systems. ShoreGroup achieved this recognition by delivering quality services that clients judged to be in the top percentile of satisfaction rankings, as determined during Cisco’s worldwide customer satisfaction assessment process. Cisco’s recognition of ShoreGroup for Customer Satisfaction Excellence is the highest distinction that can be achieved within the Cisco partner program.

“ShoreGroup's unwavering commitment to service excellence and delivering the best customer experience is engrained in our employee training and CaseSentry management platform, the service processes we follow, and the daily interaction that our staff has with clients,” said James Firenze, ShoreGroup’s Vice President of Managed Services. “ShoreGroup builds and maintains a service partnership with its clients, and we have a vested interest in ensuring the availability and performance of the networks and applications they depend on. We’re very happy to have the client teams we work close with repeatedly rank our services so high in independent assessments. Their satisfaction, and the overall value that our customers derive from the service relationship, are the foundation for our industry-leading managed service renewal rate.”

As a primary contributor to the satisfaction of ShoreGroup’s customers, the ShorePatrol Managed Service combines the company’s expert engineering resources and CaseSentry management platform to provide industry-leading “Day 2” support for client networks. CaseSentry is a powerful support automation platform used to maintain high availability and service levels, enabling ShoreGroup to deliver immediate proactive response to remediate issues and minimize business disruption. Its applications include advanced monitoring, automated diagnosis, support automation and actionable analytics that optimize the management of mission-critical unified communications, data centers, contact centers and networks.

About ShoreGroup

ShoreGroup is the globally recognized managed services company helping customers achieve their strategic goals by empowering IT operations. Our service approach enables customers to leverage ShoreGroup's expert knowledge and comprehensive patented management technology to create and ensure the optimal success of their vital unified communications, collaboration, contact center, virtualized data center and network assets.

Our customers are major enterprises, cloud and hosted solution providers, medium to large businesses and government agencies that rely on ShoreGroup's service solutions to realize their business objectives for reduced IT operational costs, service assurance, improved availability and performance, and increased customer satisfaction. ShoreGroup's innovative services are delivered directly or through leading channel partners who recognize that ShoreGroup has the best in class service and management technology in the industry.

Additional information about ShoreGroup’s products and services can be found at

February 10, 2015

FOR: ShoreGroup, Inc.
CONTACT: Glenn Yeeles
ShoreGroup, Inc.
460 West 35th Street
New York, NY 10001
212-364-6800 x7471

ShoreGroup®, SG Logo®, CaseSentry® and ShorePatrol® are registered trademarks of ShoreGroup, Inc. Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. All other marks are property of their respective owners.

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Glenn Yeeles
ShoreGroup, Inc.
+1 (212) 364-6800 Ext: 7471
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