Creative Virtual is Enhancing Virtual Assistant Conversations with SMS

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V-Person™ Solution Available Across SMS

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The further development of our abilities with SMS is a great way to expand the use of existing content through another popular channel.

In an effort to create frictionless and intelligent customer journeys, Creative Virtual has continued to develop the use of its virtual agent software, V-Person™, to include SMS. Creative Virtual’s back end omnichannel knowledge management system, V-Portal™, enables the company to operate on an SMS platform and leverage the natural language in existing deployments. These SMS capabilities enable V-Person to text with consumers relating to sales, operations, and service issues.

V-Portal has the ability to connect users through multiple channels including web, mobile, social, and community forums and now the ability to text. Creative Virtual is a leader in customer experience self-service solutions for global enterprises.

“The further development of our abilities with SMS is a great way to expand the use of existing content through another popular channel,” said Richard Simons, CEO of Creative Virtual USA. “V-Person is being used to help companies to sell products and support their customers.”

About Creative Virtual

Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organizations like Verizon, E*TRADE, Autodesk, and Time Warner Cable rely on our technology to optimize their customer support, sales, marketing and call center teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels.

Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduce email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.

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Courtney Schreier
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