Willis Quality Index awards five-star rating to Delta Dental Insurance Company in latest survey

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This rating is based on feedback from more than 300 Willis Associates across the country.

Delta Dental Insurance Company announced today the award of a five-star rating — the highest available — from the Willis Quality Index® (WQI), a benchmarking tool of insurer and reinsurer performance. The rating, which was based on the feedback of more than 300 Willis Associates in the United States, was awarded in the September 2014 release.

Developed by the Willis Group, the global risk advisor, insurance and reinsurance broker, and updated twice a year, the WQI looks at several criteria including underwriting, network access and/or cost containment, new business process and service. Participants answer up to 25 questions and the results are compiled and assigned from one to five stars based on relative performance.

Of the 15 U.S.-based dental carriers ranked in the rating survey, Delta Dental Insurance Company scored the highest in every category.

“We’re pleased with the Willis Group’s recognition of our company and of our efforts to be a top-performing organization,” said Anthony S. Barth, president of Delta Dental Insurance Company. “Performance begins not after the sale is made, but from the very start — in analyzing utilization, developing rates, onboarding customers and so on. It doesn’t rely on one thing that’s done well but rather on all things done well.”

Jon Trevisan, senior vice president and director of placement for Willis Human Capital Practice in the United States, commented, “The WQI helps Willis to facilitate constructive insurer relationships for the ultimate benefit of our mutual clients. These results for Delta Dental Insurance Company are indicative of the positive perception in which they are currently held by our Associates who specialize in dental placements and servicing.”

Delta Dental Insurance Company is part of a group of Delta Dental companies under common management that collectively provide dental benefits plans to 30 million people in 15 states plus the District of Columbia and Puerto Rico. All are part of the Delta Dental Plans Association (DDPA), based in Oak Brook, Ill., whose member companies collectively cover 60 million of the 166 million people nationwide with private dental insurance.

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Elizabeth Risberg
Delta Dental Insurance Company
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