Customer Satisfaction drives Financial Performance. This award is a result of PPI’s dedication to measuring and improving their Customer Engagement.
PLANO, TX (PRWEB) February 18, 2015
The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Excellence upon PPI and welcomes this organization to the NBRI Circle of Excellence.
“Customer satisfaction drives financial performance,” said Dr. Jan West, Organizational Psychologist at NBRI. “This award is a result of PPI’s dedication to measuring and improving their customer engagement.”
To qualify for this honor, the organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against their industry, or the organization must improve 5 or more benchmarking percentiles in total company score over the previous research study.
NBRI conducts customer, employee, and market research for businesses, and ‘reads the minds’ of these human factors that so significantly impact all organizations.
PPI provides custom-made procurement systems exclusively for PEMEX, which integrates the components of the procurement process from requisition creation to order placement, and from order expedition and logistics to invoice payment.
National Business Research Institute, Inc.
2701 Dallas Parkway; Suite 650
Plano, TX, 75093
10344 Sam Houston Park Drive, Suite 100
Houston, TX 77064