Connance Partners with Ovation Revenue Cycle Services to Optimize Healthcare Provider Claims Follow-up Operations

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Partnership to Reduce AR Days, Denials and Write-Offs for Providers

Connance, Inc. (, the industry’s premier source of predictive analytic technology solutions that optimize financial and clinical workflows, today announced that it has partnered with Ovation Revenue Cycle Services, a wholly-owned subsidiary of UPMC, to enhance Connance’s Claims Optimization solution to provide enhanced electronic claims status responses -- reducing unnecessary staff intervention and expediting payment on outstanding claims.

Connance helps healthcare provider revenue cycle operations to optimize all insurance follow-up efforts, including claim statusing, denial and underpayment resolution leading to sustained, accelerated payer and patient-pay cash collections, decreased AR days and a lower cost to collect. Connance’s Claims Optimization solution is a web-based solution of worklists, workflow and inter-departmental communication. It stratifies and prioritizes open claims for their next phase of effort and activity management for billing and collection resources across revenue cycle operations.

With the addition of this new capability, Connance enables hospitals and health systems to automatically status claims throughout the follow-up process with real-time updates from payers, returning more detailed information than is available through traditional EDI integration. Utilizing this electronic claim statusing technology, UPMC has experienced significant results including:

  • Days in AR reduced by 42%
  • Write-offs reduced by 75%
  • Denial rate reduced by 85%

“Business offices are increasingly challenged by the growing volume of claims requiring follow-up and specialized processing,” said April Langford, CEO of Ovation Revenue Cycle Services and Vice President of Finance for Revenue Cycle Innovation at UPMC. “Connance’s user friendly, easy-to-use worklists and auto-routing of denials to the right department will create substantial claims follow-up productivity savings for clients.”    

“Integrating Ovation claims statusing into our platform is consistent with Connance’s view that the combination of data, technology and insights is critical to driving workflow improvements,” said David Franklin, Chief Operating Officer, Connance. “We are excited to add another element to our claims prioritization logic and allow providers to capitalize on further efficiencies in their follow-up process. This will optimize revenue cycle operations for claims by reducing AR days, write-offs and denials, and increasing net patient revenues.”

About Ovation Revenue Cycle Services
Ovation Revenue Cycle Services helps clients increase efficiency and achieve cost savings through a flexible suite of software services, designed to improve revenue cycle and HIM operations. With a core focus in health care, Ovation RCS delivers innovative, provider-proven solutions that fully address the challenges of a rapidly evolving health care environment. Ovation RCS is a wholly-owned subsidiary of UPMC, a $12 billion global health enterprise based in Pittsburgh, Pennsylvania. Ranked as one of the nation’s best hospitals by US News and World Reports, UPMC is similarly recognized as an industry leader in Revenue Cycle Operations. For more information, visit: or contact

About Connance, Inc.
Connance is healthcare’s premier source of predictive analytic technology solutions that enable hospitals, clinicians    and outsourcing organizations to optimize financial and clinical workflows for sustained performance improvement. Leveraging your data, our data and consumer data, Connance delivers revenue cycle and population health solutions that prioritize activity and tailor your workflows to improve net income, reduce costs, and enhance the patient experience. Connance is redefining workflow optimization in healthcare. For more information call (781) 577-5000 or visit

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