Warren County 911 Goes Live with ADSi CADForce 4G

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The Warren County 911 Center in Vicksburg, Mississippi is answering calls for service more efficiently than ever with the recent implantation of their new CAD system from ADSi Public Safety Software.

ADSi (http://www.e9.com) is proud to announce that Warren County 911 has gone live with the ADSi CADForce 4G Computer Assisted Dispatching software. Warren County 911, located in Vicksburg, Mississippi is a very busy center west of Jackson located on I-20. They handle calls for service for the Vicksburg Police, Vicksburg Fire, Warren County Sheriff’s Department, and all volunteer Fire and the EMS service. They handle approximately 100,000 calls for service each year including 911, non emergency and outbound calls with 5 dispatch positions and 1 supervisor on duty 24/7/365.

Warren County 911 replaces an antiquated CAD system previously sold by ATT from Positron systems based in Canada. “The Positron CAD was eventually bought out by another CAD company so we were facing costly upgrades, all new hardware, with whatever system we decided to select. We needed to find a solution that we felt would do the job and offer us stability,” said Shane Garrand Assistant Director of Operations. “Our Positron Windows system was always crashing when you needed it the most,” he said.

Garrand went on to say, “We looked at several systems and it actually came down to two or three. The reality of the situation is that we were faced with two options: upgrade our current system, or go with a brand new state of the art CAD system. We liked most of what we saw. Each system we looked at had its own merits, but some were just too expensive others were very cumbersome to navigate we felt. We felt with our home work done that we had a good group of vendors and anyone we picked would do the job well.”

“It came down to two or three vendors so we knew about ADSi’s (http://www.e9.com) reputation with the Vicksburg Police department and how they had been their long term RMS vendor for more than twenty years. We knew ADSi is also based in Mississippi and they develop their software and support us right here in the USA,” he said.

“Prior to the RFP coming out from purchasing we were invited to attend the ADSi user’s group meeting. We wanted to go and find out from their existing users what their experiences had been and it seemed each city we spoke to over and over said if ADSi made a promise they kept that promise. If they stated a date of completion they stuck to that date. If they were selected they would manage the project and make sure it came in on time and on budget. No matter the size or the scope of the project,” he continued.

Garrand further stated, “During RFP’s we had to keep everything fair for all vendors to participate but when we reviewed pricing and functionality ADSi was right on the mark on their price and commitment. It was an easy decision that was presented to the 911 board and met with their approval. Once they approved the purchase, the board of supervisors offered the final approval. ADSi also offered us subscription pricing so there was no large out of pocket expense, but a low monthly payment that fit our budget and allowed us to more with our overall budget.”

He concluded by saying, “So far we know we have made the right decision for the center and making sure we are good stewards of the tax dollars we are entrusted with and finally what works for the person on the end of the phone who is calling 911. That is the most important thing in the world to us, serving the public often times they are calling on the worst day of their lives. We know we will be able to more effectively serve them getting resources to them in their time of crisis.”

Warren County 911 is a consolidated 911 center located in Vicksburg, Mississippi 234 miles north of New Orleans and 35 miles West of Jackson, Mississippi, which is the state capitol. With a population of 50,000 residents the area has four riverboat casinos located on the Mississippi, River. The city is also located on Interstate 20, which stretches from Atlanta, Georgia to Dallas, Texas.

ADSi (http://www.e9.com) was founded in 1981 to exclusively serve the Public Safety industry. Currently, ADSi serves over 100 sites across the nation with CAD, RMS, and mobile software. To learn more about ADSi please visit our web site at http://www.e9.com, or find us on Facebook (http://www.Facebook.com/ADSiSoftware), or Twitter (http://www.twitter.com/ADSiSoftware).

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Mike Perkins
since: 04/2010
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