FireScope Announces Acquisition of Pangea Systems

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New organization combines innovative, cloud-based ITSM solution with highly experienced, passionate ITSM architects and practitioners

FireScope Inc., the leader in aligning customers' technology performance to their business and customer experiences, announced today its acquisition of Pangea Systems, the leader in ITSM consultancy and process innovation.

“This acquisition was a logical next step to the highly successful partnership that has already existed between FireScope and Pangea Systems over the past year,” said Leanne Porter, newly appointed CEO of FireScope, Inc. “Both teams have already been working tightly to deliver considerable value to our joint customers, so the transition to a single organization will be seamless for our customers. This also lets us focus our combined talents to find new ways of helping IT measure and communicate the value it generates for the business.”

With the integration of the Pangea Systems team, FireScope will be offering an enriched menu of services, support and account management capabilities that will enable current and future customers to maximize the return on their FireScope investments. Additionally, FireScope's partner network will be able to leverage highly experienced ITSM experts and process innovators to enhance their own FireScope solution offerings.

Leadership Changes

As part of the acquisition, Steve Cotton has been elected Chairman of the Board of Firescope and Pangea Systems CEO Leanne Porter has been appointed CEO of Firescope. Ms. Porter built Pangea Systems from the ground up with no external funding, growing the business organically over the last 10 years into a $15mm, ITSM services company, operating successfully in both the UK and North America. Additionally, Christopher J Mahoney has been appointed as Firescope CFO, and Pangea Systems members Steve Randall and Eric Cook have assumed the roles of Global Executive Vice President of Sales and Chief Technology Officer respectively.

"There's no better choice to lead FireScope through the next stages of its journey than Leanne," said Chairman of the Board Steven Cotton. "We have an amazing senior leadership team, and with her vision, I'm excited about the future of the organization."

Pangea Systems is LANDESK's only global Platinum partner, and will continue to operate as an independent services division of Firescope focusing on its current partners LANDESK, Nexthink and Avatier. Leanne Porter further commented, 'It’s business as usual for Pangea Systems, our customers and partnerships will still continue to receive the high level of expertise and emphasis that we have delivered to date.'

FireScope introduced a slew of enhancements to its cloud-based IT Service Management solution throughout 2014, including integrations with Infoblox and Amazon Web Services (AWS) as well as numerous enhancements to the solution's self-service capabilities such as self-adapting performance thresholds, dashboard and service builder wizards and more.

Today’s IT organizations are under increasing pressure to demonstrate value or be forever relegated to cost center status. This requires a fundamental shift in IT operations that places a greater focus on value generation and outcomes than on traditional availability and performance benchmarks. Accomplishing this shift requires a combination of new management instrumentation and analytics to measure and communicate the IT value generation chain, as well as organizational and process transformations to operationalize these new insights and focus. With this acquisition, FireScope is uniquely organized to deliver a complete package for IT transformation and help organizations master the business opportunity of technology.

About FireScope

FireScope is the leader in aligning customers' technology performance to their business and customer experiences through highly innovative, on-demand solutions. FireScope Stratis is the first cloud-based enterprise monitoring solution built on a Big Data (NoSQL) platform that pushes the boundaries of capacity, depth of visibility and performance. FireScope Inc., headquartered in Huntington Beach, California has offices in Sydney, New York, Dallas and London. To learn more about FireScope and its advanced Service Performance Management solutions, visit or call 877-780-3473.

About Pangea Systems

At Pangea Systems we are passionate about first getting to know your organisation and then aligning your IT to work harder and smarter for it. Your IT department is under increasing pressure to reduce costs, reduce risk, and increase productivity. We understand this and we work with you throughout the relationship lifecycle to continually align your IT to deliver business value based on your unique business case. With focus on systems lifecycle and asset management, analytics, ITSM, and managed services, Pangea Systems give you and your organisation access to leaders in their respective IT fields. For more information visit or call us on UK: 0800-542-0040 US: 1-800-217-5090.

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Ryan Counts
FireScope, Inc.
+1 (214) 296-9243 Ext: 275
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