Configura launches 24-hour global support for CET Designer

Share Article

Expanded support is in response to a user base that now exceeds 10,000 worldwide and to prepare for growth on multiple continents.

“With 24-hour support, we serve our users whenever and wherever they happen to be working,” Lanning said.

Configura (http://www.configura.com) has launched 24-hour live-chat global support for its space-planning software solution, CET Designer. The expanded support is in response to a growing user base and in preparation for continued growth on multiple continents.

“Our users are increasing in every time zone. To better serve them wherever they are in the world, we’ve expanded our Support and Training team capabilities and capacity,” Configura Vice President of Global Customer Experience Tracy Lanning said.

Live-chat support is provided around the clock, Monday through Friday. CET Designer support is included with each CET Designer license.

“Helping users to adopt a new solution and advance in proficiency goes hand in hand with the software solution. In fact, we consider support to be an integral part of the solution,” Lanning said.

Configura has full-time Support and Training team members who have backgrounds in contract furniture, interior design and space-planning technologies.

“Providing real people who really know the office furniture industry, and can offer hands-on technical and design support, is a point of quality that sets Configura apart from other software companies. We pride ourselves on having the best support in the space-planning industry,” Lanning said.

Configura’s Support and Training team members are based at Configura’s three main locations: headquarters in Linköping, Sweden; in Grand Rapids, Michigan, USA; and in Kuala Lumpur, Malaysia.

All Configura locations are expanding. Configura is especially growing its customer base in Asia. The company recently hired two new support team members for the Kuala Lumpur office.

“Creating a Support and Training team in Malaysia is an obvious requirement to best serve new customers in this growing region,” Lanning said.

Although each team primarily serves a particular region – the Sweden-based team handles European customers, the USA-based team handles the Americas, and the Malaysia-based team handles the Asia-Pacific region – team members have been cross-trained to provide support from any location.

The Configura team also provides extensive in-person and virtual training opportunities – including webinars, videos, regional classes and an international user conference.

More than 10,000 end-users across the globe now use Configura’s software solutions.

The core solution, CET Designer, is intelligent, highly visual and intuitive space-planning software that simplifies the specifying and selling of complex, configurable products such as office furniture. The complete solution quickly and accurately handles every step of the sales and order process.

Such contract-furniture manufacturers as Steelcase, Haworth, Teknion, KI, Inscape, Bisley and others have invested in their own “smart” CET Designer Extensions to help their dealers easily specify their products.

More manufacturers are investing in Configura’s solutions so their dealers also have an all-in-one tool for space planning.

Configura’s expanded support also reflects changing work patterns: People are no longer limiting their work hours to the traditional nine-to-five workday.

“With 24-hour support, we serve our users whenever and wherever they happen to be working,” Lanning said.

Lanning blogs about Configura’s investment in 24-hour global support here: http://configura.com/blog/why-we-just-launched-24-hour-global-support-cet-designer.

About the company
Configura creates intelligent space-planning software for manufacturers, dealers and designers in the Contract Furniture, Kitchen and Bath, Material Handling and Industrial Machinery industries. The company’s software products, including CET Designer®, are used by more than 10,000 people around the world. Configura Sverige AB, the parent company, is headquartered in Linköping, Sweden, with commercial operations in Grand Rapids, Michigan, USA, and Kuala Lumpur, Malaysia. Founded in 1990, Configura is privately owned with more than 90 employees worldwide and annual sales of more than $10 million USD. More information at http://www.configura.com.

About CET Designer®
Based on technology created by Configura, CET Designer® is intelligent, highly visual and intuitive space-planning software that simplifies specifying and selling of products in a variety of industries. It’s a complete solution that quickly and accurately handles every step of the sales and order process. In CET Designer®, components that represent manufacturers’ products look and behave like actual products. Users drag and drop components into 2D and 3D virtual environments; behind the scenes, the software tracks components, calculates pricing and prevents user errors. Users can create and generate layouts, quotes, photorealistic renderings, movies, installation drawings, reconfigurations and bills of materials – in other words, everything needed to propose on work and place orders. CET Designer® is the future of space planning. More information at http://www.configura.com/cet.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Molly Klimas

Jon Lindholm
Visit website

Media