GovQA Customers Score an “A” in Texas Transparency Study

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Over 88% of all cities using GovQA’s Public Records Platform received an “A” grade in The Dallas Morning News’ yearlong transparency study.

WebQA today announced that over 88% of all cities using its GovQA’s Public Records Platform received an “A” grade in The Dallas Morning News’ ( ) yearlong transparency study released January 23, 2015.

During 2014, The News sent over 500 requests for information to 113 government agencies in North Texas to monitor and gage compliance with the Texas open records laws. After examining the ease of web access to public information, and the timing and accuracy of responses to open records requests, The News assigned each city a grade (see Study Summary at ).

“The GovQA platform helped automate public records request handling for 33% of the cities that received an “A” in the study,” said Will Repole, Chief Operating Officer of WebQA, GovQA’s parent company. “It also provides proactive service tools to archive social media and present information through websites and mobile applications.”

The Texas cities that use the GovQA platform and received an “A“ grade are: Addison, Allen, Carrollton, Frisco, Murphy, Rowlett, Rockwall and University Park (See City Grades at ). Other cities outside this study such as Arlington, El Paso, Ft. Worth, McAllen, San Antonio, Waco, and more than 15 other Texas government entities, use the GovQA platform to handle public records requests.

The GovQA Public Records Platform operates for hundreds of state and local government entities nationwide including: state agencies such as the Missouri Department of Transportation and Florida Department of Health; counties such as Bergen County, NJ and Allegheny County, PA; cities like Las Vegas, Miami and Salt Lake City; and, school districts such as the Dallas County, TX Schools and the Peoria, IL Independent School District.

About GovQA: GovQA is a division of WebQA Inc.,, one of the world’s leading providers of Customized Customer Service Platforms for global 1000 institutions, top universities, state and local governments. The GovQA platform services over 80 million citizens nationwide with a comprehensive set of multilingual and multichannel inbound and outbound service, information, communication, collaboration and payment capabilities. GovQA solutions support CRM/311, Community Development, Open Records Processing, Economic Development and Park and Recreation through web, mobile, and chat channels. To learn more about GovQA, go to

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Lakshmi Anand
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Kim Sullivan
WebQA, Inc.
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