One, Inc. Announces New Release of ContactOne

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Version 2.0 of ContactOne sets the standard in the Property & Casualty industry as the premier customer retention solution

One, Inc., a provider of software products to the Property and Casualty insurance industry, today announced the release of the newest version of ContactOne™, a customer retention solution designed specifically for the P&C industry. ContactOne is a completely customizable solution that enables carriers and MGAs to automate contact with their insureds to provide policy information, prevent policy cancellation and facilitate reinstatement.

ContactOne’s proprietary algorithms determine when is the best time for contact to be initiated so that carriers will reach out to insureds when it is most likely they will respond, via email, text, or phone call. Additionally, the system’s configuration settings allow the insurance company to choose the day, time and quantity of contacts for any period of time.

ContactOne features the ability to contact insureds upon cancellation, non-renewal or other policy events via the following methods:

  •     Outbound Interactive Voice Response (IVR) with the ability to take a payment in call;
  •     Automated text messages with a link embedded to the company’s payment portal;
  •     Email with a link embedded to the company’s payment portal;

The above features enable insureds to make payments and access policy information over the web or phone without needing customer service assistance, though the ability to contact a CSR is available seamlessly via pressing a single digit on a telephone or a keystroke on a device.

ContactOne can be quickly and easily implemented according to a carrier or MGA’s needs. Each feature adds value as a tool to retain customers before their policy cancels along with enabling them to reinstate their policy quickly and easily if it has already cancelled. ContactOne gives customers complete accessibility to payment choices from multiple devices – computer, phone or tablet – so they have payment options wherever they are.

“Our goal is to make ContactOne the most consumer-friendly payment processing channel for insureds, enabling carriers and MGAs to offer the highest level of customer service,” said Brian Blackstock, product development manager, One, Inc. “We are committed to the continuous improvement of functional capabilities for ContactOne as the most usable and cost-effective solution for carriers and MGAs to retain the business that they have, freeing up internal resources to focus on gaining market share.”

“ContactOne solves one of the biggest barriers facing carriers and MGAs in their quest for long-term profitability – customer retention. Prior to the development of ContactOne, there was an obvious solution gap in the insurance industry with respect to automating the customer retention and reinstatement process,” said Christopher W. Ewing, President and CEO, One, Inc. “The billing solutions on the market today do not address the sharp rise in the use of credit cards as a payment method, and how to enable customers to use this payment channel to keep their policies in force. We are excited to bring the additional benefits in the latest release of ContactOne to the P&C market and are extremely pleased to see that our customers are seeing increased policy retention.”

One, Inc.'s suite of enterprise software enables carriers of all sizes to streamline processes and increase efficiency in each area of their organization. Its scalable, cloud-based solutions are engineered to optimize data and provide carrier value. Its InsureOne suite includes PolicyOne™ (policy management), ProcessOne® (payment processing and reconciliation), PortalOne (web-based credit card payment portal), ContactOne™ (customer retention system), ActivityOne™ (enterprise efficiency), AppOne™ (agency management), SalesOne®(marketing representatives management and CRM software), and DataOne® (business intelligence and reporting).
About One, Inc.

One, Inc. builds software products that help Property and Casualty insurers replace their legacy core systems and dramatically increase their operational efficiencies and speed to market. Designed to be flexible and scalable, One, Inc. products enable insurers to deliver excellent service, expand markets, and lower operating costs. One, Inc.’s InsureOne™ Suite provides the core systems used by insurers as operational systems of record. See how One, Inc. is leveling the playing field. For more information, please visit

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Eileen Potter
One, Inc
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