CaseBank Technologies to Demonstrate Troubleshooting and Fault Isolation Solutions at Field Service Medical 2015

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CaseBank Will Participate in Panel Discussion on “Driving Field Service Transformation Through Connected Products”

CaseBank Technologies Inc., the leading provider of software for the identification of equipment performance and reliability defects, has announced that it will be exhibiting at Field Service Medical 2015, February 23-25, 2015, in San Diego, California. On February 24, CaseBank will participate in a panel discussion on “Driving Field Service Transformation Through Connected Products.” CaseBank will also demonstrate its SpotLight® and ChronicX® solutions in Booth #9.

CaseBank solutions enable manufacturers to improve the speed and accuracy of product support and gather accurate feedback from the field regarding operational issues and equipment failures.

“CaseBank looks forward to exhibiting and speaking at Field Service Medical to share our expertise in enabling original equipment manufacturers to improve the support, reliability and performance of their products,” said Tony O’Hara, CEO of CaseBank Technologies, Inc. O’Hara added that “CaseBank fault isolation, defect tracking and reliability tools quickly guide equipment technicians, call centers and support engineers through the service process. Our technology solutions not only accelerate accurate diagnosis and repair, but also capture information from the field to help engineers improve product reliability and design.”

In a recent webinar Aly Pinder, Senior Research Analyst for Service Management at Aberdeen Group, commented on the value of linking between field service, customer support and product engineering: “The process of capturing and analyzing performance data from the field can’t be onerous. Organizations need to be able to find problems quickly, identify the solution, fix the problem and make that answer available to the right stakeholders so they can take future action. This is the future of service excellence.” (See the webinar recording, “How Service Drives Excellence in Product Design”)

Held at the Rancho Bernardo Inn, Field Service Medical 2015 will highlight lessons learned and deliver key takeaways and developments from leading service organizations. The conference program is geared toward customer and product support professionals in over 15 different medical device and medical equipment manufacturing verticals, such as pharmaceutical preparation, surgical and medical instruments, analytical laboratory instruments, and electro-medical and electrotherapeutic instruments. Attendees will learn ways to improve customer satisfaction, field support, resource planning and technician utilization. Worldwide Business Research Field Service conferences have provided senior level service and support executives with best-practice service and support strategies for over a decade. For more information, visit http://fieldservicemd.wbresearch.com.

About CaseBank Technologies

CaseBank’s software solutions improve fault isolation and defect trend analysis of complex equipment and systems—supporting engineers and technicians as they respond to scheduled and unscheduled maintenance events—in a variety of industries, including medical, aviation and defense, rail and transit, automotive and heavy equipment, high technology, energy exploration and extraction, and continuous process industries.

CaseBank’s technology combines anticipated product issues (from engineering) with actual product issues (from service and support) and uses case-based reasoning (CBR), differential diagnostics and other weighting factors (cost, time, etc.) to deliver a faster, more accurate and inexpensive troubleshooting and repair process. With visibility into fleet-wide service histories engineers can identify recurring or emerging problems to modify service plans, develop corrective actions and redesign components. CaseBank solutions help organizations improve product performance, increase equipment uptime, reduce warranty and service costs, and boost customer satisfaction. For more information, visit http://www.casebank.com.

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Andrea Giacomelli
CaseBank Technologies Inc.
905-364-3630
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